Job Description:

Role Summary:

The General Manager - Human Resources will provide leadership across all facets of Human Resources with a strategic, structured, and business-driven approach. The role will focus on building HR systems, policies, and processes from scratch, strengthening organizational capability, enhancing employee experience, and enabling sustainable growth for a mid-scale organization.

The incumbent will act as a prime stakeholder in organization building, culture development, and leadership enablement, ensuring alignment between people strategy and business objectives. This role requires a dynamic, sharp, forward-thinking HR leader who brings innovative thinking, strong execution capability, and excellent people management skills.

Essential Functions:

1. HR Management Setup & Strategy:

- Provide thought leadership in designing and implementing a comprehensive HR Management System aligned to business growth.

- Build HR policies, frameworks, governance models, and standardized processes suitable for a scaling organization.

- Drive continuous improvement and value addition in HR practices and operating models.

2. Organization Development & Culture Building:

- Act as a primary stakeholder for organization development initiatives in collaboration with business units.

- Support leadership in organizational design, workforce planning, role clarity, and capability building.

- Strengthen company culture, leadership behaviours, and engagement practices across levels.

3. Talent Strategy & Workforce Planning (Non-Operational Hiring):

- Provide strategic leadership and governance for talent acquisition processes and workforce planning.

- Continuously improve assessment methodologies, quality of hire metrics, and onboarding effectiveness in partnership with the TA team.

- Ensure talent pipelines align with long-term business capability needs.

4. Training, Learning & Capability Building:

- Lead the strategy for learning and development programs to enhance technical, leadership, and behavioural capabilities.

- Partner with external training institutions, consultants, and academic bodies to create talent development pipelines.

- Promote a culture of continuous learning and performance excellence.

5. Resource Management & Workforce Optimization:

- Guide effective resource deployment, utilization, productivity optimization, and rationalization.

- Partner with business leaders on workforce budgeting, forecasting, and capacity planning.

- Manage vendor partnerships for outsourced resources where applicable.

6. Performance Management System:

- Design and implement a robust, objective-driven Performance Management System focused on continuous improvement.

- Guide leaders and managers in defining KRAs, KPIs, role clarity, and competency frameworks.

- Drive performance differentiation, talent development, and succession readiness.

7. Employee Relations & Engagement:

- Provide innovative and out-of-the-box leadership in employee engagement and experience initiatives.

- Build strong employee relations frameworks promoting transparency, trust, and fairness.

- Handle sensitive employee matters with maturity, professionalism, and discretion.

8. HRIT & HRMIS:

- Lead implementation, enhancement, and adoption of HR technology platforms and HRMIS systems.

- Develop dashboards and analytics for leadership decision-making.

- Ensure seamless HR operations through automation and data-driven insights.

9. HR Compliance & Governance:

- Ensure statutory compliance across labour laws in coordination with Finance and external consultants.

- Maintain strong audit readiness, documentation discipline, and regulatory adherence.

- Monitor policy effectiveness and risk mitigation.

Candidate's Profile:

Essential Qualifications: Bachelor's degree in science or commerce. Post Graduate qualification in HR Management shall be an added advantage.

Experience: 15 + years of experience in all aspects of HR Management with minimum 8 years in HR Management Leadership role in a medium size services company, preferably consulting or technology. Exceptional potential candidature with less experience could also be considered.

Skills, Knowledge & Abilities:

- Excellent communication & interpersonal skills with the ability to communicate effectively at all levels.

- Proficiency in MS Office applications (Word, Power-Point, Excel) and relevant HRIT applications.

- Ability to manage independently & effectively in an evolving & developing HR set-up of global business operations with underlying constrains and challenges thereof.

- Adaptable to changes with capability of handling multiple programs & assignments.

- Must have proactive and hands-on approach with required flexibility with problem solving and critical thinking skills.

- Result oriented mindset with accountability towards responsibilities.

- Knack of dealing with situation and people, external and internal.