Digital Strategy Manager

Experience in debt collection process mandatory.

Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives - blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement.

What You'll Do:

- Develop and drive digital strategies aligned with business goals

- Manage and optimize digital channels: chat, email, web, self-service

- Use data & analytics to boost efficiency and customer satisfaction

- Lead the integration of AI, automation & emerging technologies

- Collaborate cross-functionally with CX, IT, and Ops teams

- Track KPIs and report impact of digital initiatives

What You Bring:

- 5+ years in digital strategy, digital operations, or customer experience

- Strong knowledge of platforms, and KPIs

- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms

- Excellent communication, leadership, and problem-solving skills

- Ability to adapt quickly to evolving tech and customer trends

Preferred:

- Background in B2C/B2B customer service environments

- Certifications in Digital Marketing, Agile, or CX tools