Role Purpose : - Responsible for the development of digital tools and their management. - To facilitate the change management and the alignment of internal processes across the relevant divisions to adopt Digital Applications or Tools - To manage existing/on-going digital projects (eComm, WBA, CCE) and coordinating with teams to achieve the set targets - To manage, train and supervise Customer Service Desks (CSD) &amp; Customer Care Teams (CCT) across key locations - To actively work towards automation of key customer service tasks Principal Accountabilities and Key Activities: - Work with local project managers and businesses to roll out the Digital tools and applications in all target markets within target timeline - Work with the local businesses to achieve the target KPIs and achieve adoption levels of the various tools thus ensuring these tools are delivering the target proposition. - Facilitate the required change management and business process alignment. Facilitate the exchange of best practise. - Facilitate the development of key Digital marketing and E Commerce activities (by the business) and provide guidance, training and support for effective implementation and the use this new digital applications and tools to achieve target revenue and cost savings opportunities. - Monitor and report the key KPIs and suggest actions to the business for implementation to drive improvements. - Support and help on ad-hoc initiatives as assigned by the Digital Leadership Team.

Bangalore

Digital Manager - Customer Service - FMCG 

Job Description for Digital Manager - Customer Service - FMCG  in Consultant in  Bangalore for (2-10) years of experience. Apply Now!