Digio - Customer Success Manager

Description:

About Digio -.

Digio was founded in 2016 and currently is the market leader in the Digital onboarding space with its offerings around Digital Identity, eKYC, Digital Documentation/Signing, Recurring Payments based on NACH and UPI, Account Aggregator etc.

Digio is used by more than 1500 businesses in India and performs over 1 Billion transactions annually.

Digios SAAS platform offerings around Digital Public Infrastructure coupled with Deep Tech leveraging AI/ML are widely used across various domains like Banking, Capital Markets, Lending, Fintech, e-Commerce, Crypto, Gaming to name a few.

Digio is a well profitable entity in its growth phase looking for driven people to join along the scaling journey.

You can view our website at https://www.digio.

in or find them on Linkedin and Twitter.

What Youll Do:

- Success Planning: Partner with customers to develop tailored success plans based on their business goals and usage of Digio services.

- Customer Onboarding: Lead comprehensive onboarding experiences covering technical setup, dashboard walkthroughs and product enablement.

- Best Practices Consulting: Guide customers through Digios product features, integrations, and workflows to deliver maximum value.

- Impact Reviews: Conduct data-driven business reviews showcasing realized value, alignment with customer objectives, and opportunities to improve.

- Customer Advocacy: Capture and document success stories, case studies, and verified outcomes to help amplify customer achievements.

- Stakeholder Alignment: Build executive-level relationships and grow champions across engineering, product and technical support teams.

- Revenue and Growth Influence: Identify and influence expansion opportunities; contribute to Retention goals and upsell pipeline.

- Feedback Loop: Gather and communicate customer insights to influence product development and roadmap planning and conduct end to end implementation.

About You:

- 2+ years of experience managing enterprise customers, preferably in SaaS platforms.

- Proven experience in executive stakeholder engagement and SaaS solutioning.

- Highly adaptable; strong critical thinker who is comfortable with ambiguity.

- Excellent Communicator (written and verbal).

- Understanding of API integrations and technical terms.

- Experience with Postman, or similar platforms is preferred.

- Confident communicator and facilitator at all levelsdevelopers to C-suite.

- Able to lead cross-functional initiatives and manage multiple complex projects simultaneously.

- Curious, coachable, and proactiveyoure excited to continuously learn and contribute.