DigiLantern - Relationship Head - Sales

Location : Noida

Qualifications : Bachelors /master's degree or equivalent required.

Experience : 5-10 years

Key Skills : Website Management, SEO Management, Social Media Management, Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Client Relationship Manager.

Responsibilities:

- Adheres to all the defined processes including client engagement guidelines.

- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.

- Ensures all customer details are updated regularly in the CRM tool.

- Conducts ongoing usage analysis to gauge product effectiveness.

- Leverages market data to develop / enhance the current business relationship.

- Conducts periodic audits and collect positive feedback for marketing purposes.

- Reviews all major deliverables to ensure quality standards and customer expectations are met.

- Creates and Manages in a RM team at DigiLantern.

- Ensures that customer's goals and expectations are being met.

- Responsible for the optimal use of purchased products leading to increased revenue from customer base.

- Proactively finds ways to build the client's business and grow accounts.

- Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns' products and services.

- Other duties as assigned by the top management.

Requirements:

- Bachelor's /master's degree or equivalent required.

- Proficient in any of the following languages: Italian, English, Spanish and Portuguese.

Total work experience of 5 - 10 years with:

- 5+ years of experience in relationship management.

- 3+ years of experience in working on a SaaS platform preferably.

- Must possess excellent presentation and analytical skills.

- Proficient with Microsoft office and web related terms.

- Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure.

- Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.

- Excellent analytical, problem solving and troubleshooting skills.

- Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment.

- Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred.

- Looking for local candidates who have maintained client relationship primarily in the US & UK