DGM – Travel Operations  Knowledge & Skills  - Be a domain expert   - Ability to Acquire advanced skills for Operations, People and Quality management  - Organize, Plan, Prioritize & Schedule work assignments  - Handle stressful situations  - Develop plans to meet short term & long term goals  - Develop and manage a group of people  - Analyze & Provide objective performance feedback  - Understand principles of managing Business and using Technology.  - Demonstrate Skills in developing & implementing new strategies & procedure  - Readiness to apply learning ‘on the job’ immediately.  - Strong inter personal & communication skills  - People & Team building skills  - Excellent documentation & presentation skills  - Demonstrate Critical Qualities  - Constructive spirit of discontent & Mental toughness  - Practical ideas & pace of implementation & consistency in performance  - Willingness to take initiatives & responsibilities  - Commitment and completion factor  - Creative and analytical problem solvers with a passion for operational excellence   Key Performance Areas  - People Management  - Regular 1 on 1s with Managers (weekly reviews)  - Team Meetings (weekly team reviews)  - Gathering & Addressing concerns   - Driving professionalism & discipline  - Dynamic floor control  - Retention  - Handle Escalations  - Improvement & Minimizing Variation   - Metrics Management  - Formulate, Implement, Track career path & Individual Development Plans of each member in the team  - Comfortable in a fast-paced, multi-tasked, high-energy environment  Qualifications  - Al least 13 years of experience with   - At least 7 years experience in the travel domain  - Should be a Graduate and preferably a post graduate.  - Should be comfortable with 24/7 Environment.  - Should have excellent knowledge of GDS – Like Apollo, Amadeus, Sabre and Worldspan Etc.

Mumbai

DGM - Travel Operations - BPO 

Job Description for DGM - Travel Operations - BPO  in HR Consulting Firm in  Mumbai for (10-18) years of experience. Apply Now!