Dezy - Revenue Operations Role

Revenue Operations Role

Description:

About the job

Key Responsibilities:

Sales & Revenue Operations (Ownership, not oversight):

- Own lead-to-treatment conversion across implants, aligners, and other key procedures

- Define and improve sales funnels: enquiry consultation treatment start completion

- Drive discipline in follow-ups, TATs, closures, and patient experience

- Build incentive structures and performance metrics for clinical sales teams

- Diagnose revenue leakages and fix them with process or system changes

- Bottom line: predictable, scalable revenue per clinic.

Clinic Operations & Process Excellence:

- Design SOPs for high-ticket treatments (implants, aligners) across clinics

Standardize workflows across:

- Patient onboarding

- Case planning

- Treatment execution

- Billing & collections

- Ensure clinics run with minimal dependency on hero doctors or individuals

- Own clinic productivity metrics: chair utilization, doctor efficiency, case throughput

Process Design & Continuous Optimization:

- Map current-state vs future-state processes

- Identify bottlenecks across sales, clinics, labs, logistics, and support

- Implement Lean / Ops-first thinkingreduce rework, delays, and escalations

- Run weekly and monthly sales & ops reviews with hard data, not anecdotes

Product & Systems Thinking (Critical):

- Act as the business owner for internal tools (CRM, Retool, WhatsApp flows, dashboards)

- Translate ops and sales problems into clear product requirements

- Work closely with Tech & Product teams to:

- Improve CRM usability

- Ensure systems are actually used on the ground (adoption > features)

Must-have:

- 3 to 6+ years experience in Sales Ops / Revenue Ops / Operations leadership

- MBA and Bachelors degree in engineering; advanced degree in operations preferred from IITs, IIMs, NITIE, SIBM or other B schools

- Experience running high-ticket, consultative sales (healthcare, education, real estate, BFSI, etc.)

- Proven ability to design processes and make teams follow them

- Strong comfort with data, dashboards, and internal tools

- Experience working with product/tech teams (not just giving requirements)

Good to have:

- Experience in healthcare / clinics / multi-location ops

- Background in startups or fast-scaling businesses