Role Description:

- The role is part of the Global Cash, Surveillance & Messaging Operations .

- Deutsche Bank has its Operations & Technology Centers in India across Mumbai , Bangalore , Pune & Jaipur

- Cash Operations processes at India NOC (Near & Offshore Centers) has presence at Bangalore and Jaipur , which is lead by Director (Head :Global Cash Operations – India NOC).

- The Vice President (VP) of the Cash Ops, will be primarily responsible for leading the Service Delivery for Cash Operations reporting to Director (Global Cash Operations – India NOC)

- The VP ( Global Cash Operations) is responsible managing multiple teams across locations providing services to all regions on 24x 6 basis.

- Own the end to end process by ensuring controls are enhanced, risks are mitigated to achieve zero error delivery and process is automated as much as possible.

- Candidate is expected to have a has a strong understanding of the evolving industry trends in Payments products and processes

- Proven track record of managing high performance Operations teams & transforming processes through automation , deployment of RPA , AI etc. will be an added advantage

- The candidate is expected to have strong understanding of Cash Operations including strong knowledge of Global messaging & Embargo, SWIFT Standards, Cheque Processing, Payments processing, Investigations and Funds Release activities.

The candidate is completely responsible for the delivery of processes managed including delivery on

- Service Delivery

- Risk & control

- Transformation

- People Management

- Cost Optimization

- Regulatory compliance

- Relationship Management (Regions & Branches )

- Proven track record of steering change and continuous improvement is critical to this role

What we’ll offer you:

- As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

- Best in class leave policy.

- Gender neutral parental leaves

- 100% reimbursement under childcare assistance benefit (gender neutral)

- Sponsorship for Industry relevant certifications and education

- Employee Assistance Program for you and your family members

- Comprehensive Hospitalization Insurance for you and your dependents

- Accident and Term life Insurance

- Complementary Health screening for 35 yrs. and above

Your key responsibilities :

- Understand and apply Global Cash Ops strategies and objectives on key aspects of Service Delivery , Cost , Risk & control , Transformation & efficiency /Process Improvement , People , Regulatory compliance to own Operations unit

- Deliver on the global Transformation initiatives ( eg Operational engineers , Tech 4 ops ,Deployment of emerging technologies like RPA /AI/Bots )

- Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue

- Conduct regular operational performance reviews

- Effectively manage risk and adherence to the risk & control framework in line with Regulatory requirements / Internal policies /Audit standards

- Responsible for managing complete and correct processing of transactions in a timely manner (including performing all relevant controls)

- Develop strong engagement with Regions/Branch Served and all internal stakeholders

- Ensure all Group Policies requirements are adhered

- Manage teams performing various processes within Cash Operations.

- Resource /Headcount Management for the Area/Region served.

- Liaise with stakeholders and Vendor Management team for various aspects relating to Service delivery of the team

- Ensure Quality awareness within the team

- Manage transitions on time to time basis

- Service Delivery Governance Framework through performance reviews like SDM, ORB etc

- Role involves managing a team of ~ 100 employees involving AVPs ,Associates and Analysts /Sr Analysts

- Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture

- Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution

- High performance culture which is integrated with Banks Values and Beliefs

- Acts as a role model for employees

- Driving culture of Strong Performance Management

Your skills and experience:

- Candidate should have a minimum of 12-15 years of business experience in Banking / Cash Operations and working knowledge of various banking products like Cash, Cash Management Services/ System, with a proven track record for managing multiple teams, processes, functions and driving change.

- Strong communication skills essential for interacting at all levels across business disciplines, regions and branches .

- Energetic and capable of multi-tasking in a fast-paced environment.

- Proven track record of managing service delivery for a function / large team ( ~100 Employees ) including AVPs /Managers

- Sound Knowledge on SWIFT Features, Product & Services, FX processes /Cross Border Remittances

- Good understanding of Regulatory & Compliance, Risk & Control framework governing Payments & Operational Risk Management

- Sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release

- Effective Stakeholder management Skills, Service Delivery Experience, Delegation. Decision making and leadership skills.

- Strong problem solving skills/ability to hold clear and concise conversations with internal and external business partners.

- Expertise to manage service delivery across multiple locations

- Strong analytical skills, detail orientated, service commitment and solid people management skills

- Ability to multitask and manage multiple Deliverables / Projects

- Ability to lead Change and effectively create Business Proposals / Senior management reviews /presentations and communications to clients internally and externally.

- Transitions framework & delivery to Vendor governance requirements in a Offshore environment

- Proven track record of driving transformation initiatives involving Deployment of RPA /AI / BOTs

- Must be prepared to work in a shift in line with regions supported

How we’ll support you:

- Training and development to help you excel in your career.

- Coaching and support from experts in your team.

- A culture of continuous learning to aid progression.

- A range of flexible benefits that you can tailor to suit your needs.