



Your key responsibilities:
- Analyse trade finance and lending operations processes to identify inefficiencies, risks, and opportunities for automation or improvement.
- Lead business transformation initiatives by defining requirements, target operating models, and implementation roadmaps.
- Collaborate with stakeholders across operations, technology, risk, compliance, and product teams to align on priorities and deliverables.
- Document current-state workflows, pain points, and controls, then design improved future-state processes.
- Support system and process change activities, including UAT, testing, training, and post-implementation monitoring.
- Monitor KPIs, service levels, and regulatory/compliance requirements to ensure transformation outcomes are achieved.
- Prepare business cases, status reports, and presentations to communicate progress, risks, and recommendations to leadership.
Your skills and experience:
- Strong understanding of trade finance products, lending operations, and end-to-end process flows.
- Experience in business analysis, process improvement, and transformation delivery within financial services.
- Ability to gather and document requirements, translate business needs into process and system changes.
- Knowledge of regulatory, compliance, and risk control requirements relevant to lending and trade finance.
- Proficiency in data analysis, KPI tracking, reporting, and using insights to drive decisions.
- Strong stakeholder management and communication skills across operations, technology, and leadership teams.
- Experience with change management, UAT, training, and implementation support for business transformation projects.
- Excellent proven communication and documentation/presentation skills.
- Ability to identify and escalate problems at an early stage.
- Ability to work in virtual teams and matrix/global organizations.
- Fluent in English (written/verbal).
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