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Roles & Responsibilities: - Own customer retention and engagement strategy across the user lifecycle. - Identify customer behaviour, churn patterns and opportunities to increase customer value. - Develop initiatives to improve engagement, repeat usage, reactivation and loyalty. - Analyse customer data across cohorts and segments to identify growth opportunities. - Define KPIs, track performance and use experimentation to improve outcomes. - Work closely with Product, Data, Technology, Marketing and Business teams on growth initiatives. - Influence product priorities and customer engagement plans through data-led insights. - Identify and evaluate new business opportunities emerging from customer behaviour. - Build business cases and lead pilots for new initiatives. - Lead and mentor a team while maintaining hands-on involvement in key business and analytics decisions.

Bangalore

Deputy Vice President - Growth/Retention & Customer Lifecycle Management - IIT/NIT/BITS 

Job Description for Deputy Vice President - Growth/Retention & Customer Lifecycle Management - IIT/NIT/BITS  in BuzzHire in  Bangalore for (8-13) years of experience. Apply Now!