Role & Responsibilities: 1. Lead the digital experience practice for B2B & Cards portfolio for App & Web Measurement of digital customer experience on App & Web platforms of the company - Define the event map and overall experience analysis for customer journeys. - Co-create the overall DCX approach for all digital platforms. - Define customised CX & design playbooks for the portfolio - Integrate the playbook rules into the technology platform event map 2. Lead the Design practice for B2B & Cards portfolio for App & Web - Implement the User Interface Design, Interactions Design, Assistance Framework and Animation Design domains for the portfolio - Build a team of domain experts to lead the above practices. - Integrate principles of the above practices across all digital platforms of the company 3. Set up CX as a business driver contributing to business volumes - Define an overarching model with clear principles of linkages between CX and business volume for the portfolio - Operationalize the A/B Testing technology platform to create next-best journey paths (NBJPs) - Operationalize the rapid prototyping environment to test the NBJPs - Work with front-end technology teams to carry out journey optimizations across App & Web - Contribute 15% of the overall business volume through CX optimizations across App & Web Ideal Candidate: - Post-graduation in Business Management from a Tier 1 B school, with marketing/digital marketing specialisation - Degree and relevant experience in UX Design, Experience Analytics, Digital Marketing, Human-Computer Interaction, Human Factors, Data Analytics, or related fields - Proficient working knowledge in HCI research methods, data analytics, multivariate statistics, and behavioural analysis - 12+ years of overall experience with minimum of 6 years of experience in managing user experience - Must have at least 6 years' experience in core Customer experience, servicing, UX in Digital space - Must have executed projects in tune to 10+ people and for a scalable business model - Must have done large scale transformation projects with a direct impact on revenue and customer base - A confident communicator and eloquent in presenting/selling-in ideas to internal stakeholders, clients and agency partners.

Pune

Deputy/National Lead - Digital Customer Experience & Design - UI/UX 

Job Description for Deputy/National Lead - Digital Customer Experience & Design - UI/UX  in TalentXO in  Pune for (10-15) years of experience. Apply Now!