Deputy Manager - Quality

We are looking for a results-driven Deputy Manager - Quality to champion excellence across quality operations and strategic initiatives.

This role demands a dynamic individual with a deep understanding of quality frameworks, a proven track record in analytics-driven decision making, and the ability to influence cross-functional stakeholders.

The successful candidate will play a vital role in enhancing customer satisfaction, improving business impact metrics, and fostering a high-performance, quality-driven culture.

Key Responsibilities:

- Develop and embed a culture of quality across teams.

- Define and implement QA strategies, frameworks, and policies aligned with business objectives.

- Ensure adherence to industry best practices and maintain the highest quality standards.

- Identify areas of high customer and business impact, performance gaps, and propose strategic improvements.

- Provide thought leadership in process excellence and operational quality.

- Drive Quality DNA initiatives-training, testing, certifications-and lead productivity & analytics projects.

- Ensure team alignment with quality objectives through structured enablement programs.

- Prepare and present analytical insights on critical KPIs and operational metrics.

- Design and manage dashboards to provide a real-time view of performance and trend analysis.

- Enable a structured problem-solving approach across teams.

- Promote a data-driven decision-making culture, develop countermeasures to resolve barriers to performance.

- Develop and implement mechanisms for effective process deployment.

- Conduct process benchmarking to ensure industry competitiveness and best-in-class performance.

- Analyze current operational data to identify trends, bottlenecks, inefficiencies.

- Prioritize improvement projects based on potential risk, business impact, and opportunity.

- Monitor and summarize daily operational metrics to highlight anomalies and areas requiring immediate action.

- Deliver comprehensive insights into short-term and long-term performance, compare trends against targets, and evaluate initiative effectiveness.

Qualifications & Experience:

- Minimum 6+ years of experience in Quality, Operations, or Process Excellence roles.

- Proven expertise in analytics, reporting, and performance management.

- Strong knowledge of quality frameworks.

- Experience with dashboards, KPI tracking tools, and visualization platforms.

- Excellent communication, stakeholder management, and presentation skills.

- Ability to work cross-functionally and drive change in a fast-paced environment