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Deputy Manager - ORM & Social Media - Electric Vehicle Responsibilities: - Knowledge of monitoring and listening tools and publishing and scheduling of content on social platforms - Real time tracking and escalate customer queries and concerns - Use and know how social media marketing tools such as Sprinkler, Meltwater, Hootsuite, Konnect insights and others - Responding to and addressing the community's queries and complaints efficiently, professionally and timeously across all brand channels, Google platforms and others - Regularly identifying trending, track competitors and tactical opportunities of the EV 2 wheeler category and mobility industry - Working closely with service and call centre teams to ensure smooth closure of the tickets and regular reporting of the dashboard - Strong analytics and interpretation skills to present the data in a simple yet effective manner on insights related to brand , competition and industry - Conceptualise, create and execute campaigns with digital first approach across differentiated form of content for all leading social media platforms - Lead on-ground events and support live content including Instagram post, stories tweet at events - Measure the success of every social media campaign and define the metrics and track MoM growth - Regularly identifying trending, track competitors and tactical opportunities of the EV 2 wheeler category and mobility industry - Ensuring that our brand channel is culturally relevant on social platforms and tap on topicals - Monitor SEO and user engagement and suggest content optimization

Gurgaon/Gurugram

Deputy Manager - Online Reputation Management & Social Media - Electric Vehicle Industry 

Job Description for Deputy Manager - Online Reputation Management & Social Media - Electric Vehicle Industry  in SKILLVENTORY in  Gurgaon/Gurugram for (3-5) years of experience. Apply Now!

Deputy Manager - Online Reputation Management & Social Media - Electric Vehicle Industry  | iimjobs.com