Deputy Manager - HR Business Partner - IT
Posted 2 months ago
Posted 2 months ago
4.7
17+ Reviews
Deputy Manager - HR Business Partner
About the job:
About The Opportunity:
A fast-growing provider in customer experience and contact-center services with a strong technology backbone, serving global clients across 24x7 operations.
We deliver high-quality, mission-critical support using modern HR systems and data-driven people practices to maximise operational performance.
Role:
Deputy Manager HR Business Partner (Night Shift) | On-site | India
Role & Responsibilities:
- Act as the primary HR Business Partner for assigned night-shift operations drive people strategies that align with operational KPIs and business outcomes.
- Lead employee relations and case management for night-shift teams, including investigations, disciplinary actions, and conflict resolution to ensure fair, timely outcomes.
- Partner with operations and workforce planning to optimise rostering, shift coverage, capacity planning, and attrition-reduction initiatives for 24x7 service delivery.
- Deliver performance management cycles: set objectives, coach managers on feedback and appraisals, and implement improvement plans.
- Operate and maintain HRIS-driven processes for onboarding, offboarding, attendance, and data integrity; produce actionable people analytics for stakeholders.
- Lead local compliance with labour laws, shift policies, and safety protocols; collaborate with L&D, C&B, and operations to implement people programs for retention and engagement.
Skills & Qualifications:
Must-Have:
- Proven HRBP experience in night-shift or 24x7 operations
- Hands-on experience with HRIS and people-data reporting
- Strong knowledge of Indian labour laws and compliance
- Demonstrable employee relations and performance-management experience
Preferred:
- Experience in contact centre, BPO, or high-volume operations
- Certification in HR (SHRM/PHR) or advanced training in employment law
Benefits & Culture Highlights:
- Competitive night-shift differential and location-specific allowances
- Career growth opportunities across HR functions in a fast-scaling operations environment
- On-site role with clear ownership, measurable impact, and collaborative leadership exposure
Why Apply:
This role suits pragmatic HR leaders who excel in high-velocity, shift-based environments and who want to influence operational performance through people-first strategies.
You will own end-to-end HR delivery for night operations and partner closely with senior operations leaders to shape workforce outcomes.
Location: On-site in India.
Night-shift availability is required
Didn’t find the job appropriate? Report this Job
