Deputy Manager - HR Business Partner - BPO/KPO/BPM

MANDATORY CRITERIA:

- Candidate must have minimum 10 years of experience in Human Resource Management as a DM or Manager, including team management experience and fluent communication skills.

- Candidate must have handled at least 1300 employee headcount.

- Candidate must be at Manager or Deputy Manager level currently (Assistant Manager designation will not be considered).

- Need candidates from BPO, KPO, or BPM industry only.

- Candidate must have strong expertise in Excel (Pivot, VLOOKUP, formulas, MIS reporting etc.)

- Candidate must be comfortable working in evening/UK shifts (5:30 PM - 3:00 AM).

- Candidate should have experience in HR Operations, Recruitment, Payroll, Compliance and conducting new joiner orientations.

Note:

- There are 2 vacancies for this role - one for the Night Shift (5:30 PM - 3:00 AM) and one for the Mid-Day+ Night shift both (11:30 AM - 9:00 PM) at different locations in Noida.

KEY RESPONSIBILITIES:

- Plan, execute, and implement internal communication and employee engagement programs aligned with company objectives.

- Support stakeholders including Recruitment, HR Operations, Payroll, L&D, Compliance, and Management teams with communication and design requirements.

- Design, implement, and conduct service line orientations for new joiners.

- Handle employee communication through Focus Group sessions, Meet the Leader sessions, and drive timely execution of action plans.

- Facilitate Fun Committees and periodic engagement activities.

- Conceptualize and execute the employee engagement strategy through surveys, events, and recognition programs.

- Ensure all communications are brand compliant and meet organizational standards.

- Drive engagement on internal social media platforms to increase visibility of initiatives.

- Administer counseling, performance improvement plans, and disciplinary actions in collaboration with the Compliance team.

- Prepare and present various business reports as required.

Requirement:

- Proven experience as an HRBP, preferably in large-scale, fast-paced environments.

- Awareness of key HR metrics like attrition, shrinkage, WFM, etc.

- Strong experience in event management, including planning and executing large-scale events.

- Ability to use technology and digital media to enhance communication effectiveness.

- Proficiency in Microsoft Office tools (Publisher, Word, Excel, PowerPoint, SharePoint, Live Meeting).

- High energy, drive, enthusiasm, initiative, and commitment.

- Excellent communication, influencing, and interpersonal skills with an approachable style.

- Strong judgment, patience, and tact in challenging situations.

- Willingness to work night shifts.