Deputy Manager - HR Business Partner - BPO

About Provana

Join Provana, where technology meets human-centric solutions in a dynamic, client-focused environment.

Founded in 2011 by two pioneers in enterprise business process outsourcing, Provana has grown into a powerhouse with over 3,400 skilled professionals. We specialize in delivering tech-enabled services in credit and collections, legal processing, and revenue cycle management.

From our beginnings in back-office services for the legal and collections sector, we've expanded into providing a comprehensive suite of end-to-end services for the receivables management sector. Our global workforce serves clients ranging from Fortune 100 companies to SMEs, with an unwavering focus on innovation, adaptability, and excellence.

At Provana, you'll find a culture that thrives on innovation, collaboration, and impact. If you are dynamic, hands-on, and tech-forward, this is the place to grow.

Key Responsibilities:

- Plan, execute, and implement internal communication and employee engagement programs aligned with company objectives.

- Support stakeholders including Recruitment, HR Operations, Payroll, L&D, Compliance, and Management teams with communication and design requirements.

- Design, implement, and conduct service line orientations for new joiners.

- Handle employee communication through Focus Group sessions, Meet the Leader sessions, and drive timely execution of action plans.

- Facilitate Fun Committees and periodic engagement activities.

- Conceptualize and execute the employee engagement strategy through surveys, events, and recognition programs.

- Ensure all communications are brand compliant and meet organizational standards.

- Drive engagement on internal social media platforms to increase visibility of initiatives.

- Administer counseling, performance improvement plans, and disciplinary actions in collaboration with the Compliance team.

- Prepare and present various business reports as required.

Requirements:

- Proven experience as an HRBP, preferably in large-scale, fast-paced environments.

- Awareness of key HR metrics like attrition, shrinkage, WFM, etc.

- Strong experience in event management, including planning and executing large-scale events.

- Ability to use technology and digital media to enhance communication effectiveness.

- Proficiency in Microsoft Office tools (Publisher, Word, Excel, PowerPoint, SharePoint, Live Meeting).

- High energy, drive, enthusiasm, initiative, and commitment.

- Excellent communication, influencing, and interpersonal skills with an approachable style.

- Strong judgment, patience, and tact in challenging situations.

- Willingness to work night shifts.