Deputy Manager - Claims Concierge - Insurance Brokerage

Position Summary:

The Claims Concierge will be responsible to handle and execute all allocated tasks in accordance with the company's documented service standards and work closely with the top producers within GGB Americas

Primary Responsibilities:

- The primary responsibility of this role would be to provide all types of claim-related support to the producer that they are assigned to. This would involve (but would not be limited to) communicating and coordinating internally and externally with parties to find status of open and active claims, sharing of information and documents and preparing summary reports, procurement of loss data etc.

Additional Responsibilities:

- Although this would be an individual role, an ideal candidate would also need to be an exceptional team player who would collaborate with departments and individuals to ensure best possible claims support for their assigned producers.

Skills and Competencies:

- Problem solving skills: Investigative, analytical, detail-oriented nature.

- Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements.

- Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive. Should demonstrate collaborative working.

- Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call.
- Attitude: Positive Mindset, maturity and friendly behavior. Ability to work in high pressure environment

- Flexibility: Should be flexible with shifts.

- Claims Knowledge: Fair knowledge of claims lifecycle and terminologies.

- Self-motivated

- Mature

- High degree of ownership

- Proven track record of taking initiatives

- Openness to work in US working hours permanently

Minimum Qualifications

Education : Major Postgraduate

Degree : Master

Licenses/Certificates:

- Claims related certification from recognized institution (CII, The Institutes, India Institute of Insurance) (Desirable)

Work Experience:

- 3-4 years of prior experience of people management is essential. Knowledge of claims life cycle is mandatory. Candidates with experience of multiple processes would be preferred.