Role Title: Deputy Head of Ops

Years of Experience: 8 - 10 years

Location: Mumbai

Looking for a candidate who will be responsible for driving end-to-end operational framework across client onboarding, service delivery, MIS governance, distributor payouts, operational compliance, cash-flow management, and process enhancement initiatives.

Also will lead cross-functional teams, strengthen controls, driving efficiencies, and ensure operational excellence aligned with regulatory and organizational standards.

The role will need to:

Mentorship:

- Mentor the operations team across onboarding, client servicing, MIS, and payouts.

- Establish performance standards, allocate responsibilities, and oversee team development.

- Drive a culture of ownership, accuracy, and continuous learning within the team.

Client Onboarding Oversight:

- Provide strategic direction for the end-to-end onboarding framework for PMS & AIF clients.

- Ensure that all regulatory documentation meets SEBI standards.

- Resolve escalations and ensure a smooth experience for clients and distributors.

- Liaise with sales, legal, custodians, fund accountants, and RTA for fast-tracked onboarding.

Client Service Desk Leadership:

- Oversee the client service desk and ensure high service quality, efficient query resolution, and adherence to SLAs.

- Implement service-level monitoring tools and strengthen escalation matrices.

- Conduct periodic reviews and introduce service improvements where required.

MIS Governance & Analytics:

- Lead MIS strategy, ensuring accuracy, timeliness, and completeness of operational reports.

- Publish dashboards for AUM movement, onboarding status, reconciliation items, operational KPIs, and cash flows.

- Support management with insights for decision-making and operational planning.

Distributor / Channel Partner Payout Management:

- Oversee the entire commission payout process with strong checks and maker-checker controls.

- Validate payout calculations, reconciliations, and ensure timely coordination with finance.

- Improve payout processes, documentation, and partner communication.

Operations Compliance & Regulatory Alignment:

- Ensure that all PMS/AIF operations comply with SEBI regulations and internal audit standards.

- Lead operational audits, compliance reviews, investor grievance closure, and documentation checks.

- Strengthen policies, SOPs, risk controls, and regulatory reporting processes.

Cash Flow Control & Oversight:

- Monitor daily cash flows including client funding, redemption processing, deployment coordination, and bank reconciliations.

- Ensure compliance with allocation norms and fund-level investment restrictions.

- Coordinate with custodians and fund accounting teams on settlements and reconciliations.

Process Excellence & Automation:

- Identify gaps in existing operational workflows and implement process improvements.

- Introduce automation, digitization, and control enhancements across functions.

- Drive periodic reviews of SOPs, checklists, and risk-control matrices.

Ideal candidate would be:

- 8 - 10 years of experience; Chartered Accountant (CA) - Mandatory

- Strong expertise in handling onboarding, operations compliance, fund ops, MIS, and payouts

- Strong leadership and team management skills

- Deep knowledge of PMS & AIF operations and SEBI regulatory framework

- Process-driven, analytical, and detail-oriented mindset

- Strong communication and stakeholder coordination

- Expertise in MIS, reporting tools, and operational dashboards

- Proven ability to drive automation and improve operating efficiency

- High integrity, problem-solving capability, and decision-making skills