Deputy Group Manager - TA Delivery Leader (US Hospitality Hiring)

India Based | Travel to US may be required

Role Summary:

- We are seeking a high-accountability Talent Acquisition Delivery Leader to manage large-scale US recruitment operations (550+ hires per month) for a strategic hospitality client.

- This role leads a blended onshore/offshore team of 38 recruiters and coordinators (9 US-based) delivering 70% high-volume blue-collar hiring and 30% corporate hiring across the United States and US Virgin Islands.

- This is a high-visibility, client-facing leadership role with daily interaction at Director, AVP, and VP levels. Success requires urgency, executive presence, operational rigor, and the ability to professionally challenge stakeholders when required.

This is not a coordination role. It is an accountability role:

What This Role Owns:

1. End-to-End US Recruitment Delivery

- Full lifecycle TA leadership across volume and corporate hiring

- SLA, KPI, and contractual scope adherence

- Compensation alignment discipline (MRP/budget adherence before submission)

- Ownership of candidate experience and hiring manager experience

- Internal mobility and referral prioritization governance

2. Executive Client Stakeholder Management

- Daily engagement with TA Directors, AVP, and VP client leaders

- Proactive communication on risks, escalations, and pipeline visibility

- Ability to provide market insight and recruitment strategy guidance

- Confidently and professionally push back when expectations are misaligned with capacity, market, or scope

3. Operational Excellence & Perception Management

- Drive visible urgency and structured follow-through

- Eliminate reactive communication culture

- Establish clear ownership across requisition transitions

- Implement disciplined cadence for updates and closures

- Ensure proper out-of-office coverage and continuity planning

4. Leadership of Blended Teams

- Lead ~40 member TA delivery team across India and US

- Drive performance standards across Leads and Recruiters

- Coach for attention to detail, accountability, and client readiness

- Manage utilization, cost take-out, and profitability metrics

5. Volume Hiring Expertise

- Blue-collar recruitment scale (70% of monthly volume)

- Call center and resort operations hiring ramp management

- Seasonal forecasting alignment and data-based hiring trends

- Vendor and sourcing oversight where applicable

What Good Looks Like:

In First 90 Days:

- Stabilized client confidence and reduced escalation noise

- Clear communication rhythm established with visible tracking

- Ownership model clarified across corporate and volume segments

- Recruiter discipline tightened (comp alignment, resume quality, follow-up)

- Early wins demonstrated in SLA adherence and transparency

In First 6 Months:

- Perception of urgency significantly improved at VP level

- Strong stakeholder credibility established

- Reduced reactive firefighting

- Performance differentiation across team (coaching or exits as needed)

- Clear reporting dashboards that provide predictive insight, not historical explanation

Key Responsibilities:

- Contract Execution: Oversee the TA delivery execution of the contract, ensuring all Scope of Work, Service Level Agreement, and Key Performance Indicators are met.

- Compliance Management: Ensure adherence to all audit requirements and compliance with Business Controls guidelines and Key Control over Business requirements.

- Team Management: End to end talent management of large delivery teams including hiring, training, retention, engagement, growth, and development of the BPO HR&TT Delivery teams.

- Performance Management: Manage team performance, fostering a high-performance culture and ensuring high levels of employee engagement.

- Delivery Center Targets: Drive and achieve Delivery Center targets for Chargeable Utilization and Cost Take Out, AI led transformation, Labor Claim compliance

- Agile Implementation: Implement Agile methodologies to enhance efficiency and responsiveness.

- Continuous Improvement: Support continuous improvement and automation initiatives to streamline processes and enhance service delivery.

- Collaboration and Relationship Planning: Collaborate with teams across various business dimensions to collaborate on process transformation, driving continuous improvement.

- Team Leadership: Lead with a cohesive value and growth strategy, ensuring team alignment with organizational goals.

- Quality Focus: Maintain high-quality standards, embedding a culture of quality across all levels of the team.

Required Experience

- 13+ years in Talent Acquisition, with minimum 5 years in large-scale US recruitment leadership

- Proven experience managing high-volume (400+ hires/month) environments

- Experience leading blended onshore/offshore TA teams

- Demonstrated client-facing leadership with executive stakeholders

- Strong understanding of US hiring compliance and employment practices

- Experience managing blue-collar and hourly workforce hiring at scale

- Proven track record of driving SLA/KPI governance in outsourced/BPO environment

- Financial acumen: margin awareness, utilization, and cost optimization

Critical Leadership Competencies:

- High personal accountability

- Visible urgency and bias for action

- Structured communicator with executive polish

- Strong decision-making under ambiguity

- Confident but respectful stakeholder pushback

- Attention to operational detail

- Ownership mindset (no passive escalation culture)

Preferred:

- Experience in Hospitality, Call Center, or Seasonal workforce environments

- Experience managing Union hiring environments

- Active US Business Visa (preferred)

- Willingness to travel to US as required

Why This Role Matters:

This role directly influences client confidence and account growth. Talent Acquisition is highly visible in this engagement, and perception of speed, transparency, and ownership materially impacts strategic partnership health.

We are seeking a delivery leader who can raise the bar, build credibility quickly, and lead with both discipline and executive presence.