Deputy General Manager - Service Line - IPDRG Coding

Key Responsibilities

- Lead and oversee the end-to-end operations and delivery of the IPDRG coding service line, ensuring high-quality standards and compliance.

- Drive operational efficiency, cost optimization, and service excellence to meet performance targets.

- Develop and implement strategic initiatives to enhance service offerings, improve client outcomes, and grow business opportunities.

- Manage budgets, financial performance, and resource allocation for optimal operational effectiveness.

- Build and maintain strong relationships with clients, handling complex issues and providing tailored solutions.

- Collaborate with cross-functional teams to align service delivery with organizational objectives.

- Lead, mentor, and motivate teams to achieve performance goals and professional growth.

- Monitor industry trends and regulatory changes, ensuring compliance and identifying areas for innovation.

Required Skills & Competencies

- Strong leadership and people management capabilities.

- Excellent communication, negotiation, and interpersonal skills.

- In-depth understanding of service line management, operational processes, and service delivery models.

- Financial acumen with experience in managing budgets and financial performance.

- Ability to think strategically while executing tactically in a fast-paced environment.

- Strong problem-solving and analytical skills.

- Proven ability to handle complex client issues and deliver customized solutions.

Education:

- Bachelor's degree in Business Administration, Management, or a related field.

- A Master's degree or relevant certifications is a plus.

Experience

- 15+ years of experience in Operations and Delivery or a similar role.

- Mandatory experience in IPDRG coding specialty with a proven track record of driving operational excellence, client satisfaction, and team leadership