Deputy General Manager/Senior Manager - Account Receivable

Role Responsibilities :

- Define and implement the strategy for the AR tower (Billing, Collections & Disputes, Cash Application, Credit & Risk, AR Reporting & Master Data), aligned with organizational goals.

- Establish and monitor SLAs for each sub-process; ensure robust governance, cadence, and escalations, including complete ownership of delivery by outsourcing service provider.

- Own end-to-end AR processes from review of contract/lease activation to cash; ensure policy compliance, documentation, and audit readiness, and strong internal controls.

- Oversee timely and accurate lease/rent billing, CAM/operating expense true-ups, utilities/parking recharges, fit-out/TI recoveries, milestone/project billings, asset sales invoicing, and scrap sale invoicing.

- Ensure correct application of escalation clauses, proration for move-in/move-out, rent concessions, security deposit adjustments, full and final settlements, and vacancy/tenant changeovers.

- Lead collections strategy (dunning cadence, customer contact plans, payment plans, dispute SLAs) to improve cash flow and reduce aged receivables.

- Oversee resolution of deductions, short-pays, chargebacks, and disputes; drive root-cause fixes with commercial and operations teams.

- Govern credit assessments/limits, customer onboarding, and periodic reviews; implement portfolio risk analytics and early warning indicators.

- Align credit policies with market dynamics (commercial, retail), asset class risk appetite, and legal frameworks.

- Oversee accurate and timely cash application (virtual accounts/UPI/NEFT/RTGS), remittance advice processing, and bank reconciliations.

- Ensure complete and accurate AR accounting for close (reconciliations, aging reviews, provisions, revenue tie-outs, cash application cut-off). Review and approve key reports (AR Aging, DSO, CEI, Bad Debt %, Unbilled AR, Dispute Buckets, Write-offs/Recoveries, Forecasted Collections, Overdue, BRS receipts clearance).

- Act as the point of escalation for internal (Sales/Leasing, Property Management, Legal, Treasury, FP&A, GL) and external stakeholders (key tenants/buyers).

- Provide day-to-day direction and remove blockers for team members and outsourced service provider.

- Recommend and update policies, SOPs, RACI, and controls across the AR tower.

- Provide technical guidance on complex topics (e.g., lease clauses, milestone billing, retention releases, indexation, credit assessments, revenue cut-off).

- Support internal/external audits; ensure documentation and evidence trails are robust

Experience :

- 10+ years of Accounting experience with demonstrated experience in an Accounts Receivables Management tower lead position