Deputy General Manager - Sales Administration - Pharma

Job Title: Deputy General Manager - Sales Administration

Reporting To: Shared Services Head

Team Size: 8-10 members

Location: Airoli , Mumbai

Please note : We are looking for the candidates coming from top 10 pharma companies or from pharma background.

Role Objective:

The DGM - Sales Administration will lead and streamline sales support operations, ensuring efficient expense management, accurate doctor tagging, and timely MCL (Master Customer List) updates. The role will act as a critical interface between the field force, shared services, and cross-functional teams to drive operational excellence and compliance.

Key Responsibilities:

Sales Administration & Operations:

- Oversee end-to-end sales administration processes to support pan-India sales teams.

- Ensure smooth coordination between sales, finance, HR, IT, and shared services.

Expense Management:

- Lead sales force expense management including policy adherence, validation, approvals, and timely reimbursements.

- Drive process automation, controls, and continuous improvement to reduce cycle time and errors.

Doctor Tagging & Master Data Management:

- Own and govern doctor tagging processes to ensure accurate alignment with sales reps and territories.

- Manage regular updates and hygiene of the MCL (Master Customer List) in CRM/SFA systems.

- Ensure compliance with internal policies and regulatory requirements related to customer data.

Team Leadership:

- Manage, mentor, and develop a team of 8-10 sales admin professionals.

- Set clear KPIs, conduct performance reviews, and build a high-accountability culture.

Stakeholder Management:

- Act as a single point of contact for sales leadership on admin-related matters.

- Provide MIS, dashboards, and insights to support decision-making.

Process Excellence & Compliance:

- Drive SOP standardization, audits, and governance across sales admin functions.

- Partner with IT/shared services to enhance system efficiency and data accuracy.

Key Skills & Competencies:

- Strong experience in Sales Administration / Sales Operations within pharma

- Hands-on exposure to expense management systems, CRM/SFA tools, and master data governance.

- Proven people management and stakeholder management skills.

- Strong analytical, process-orientation, and problem-solving abilities.

- Excellent communication and leadership presence.

Experience & Qualification:

- 15-25 years of relevant experience, preferably in a large Indian pharma organization.

- Graduate / Post-graduate in Management, Commerce, or related discipline.