Job Description : - Lead Project Management, Quality Assurance, Intelligent Automation, Performance Testing & People Management - Project planning, effort, design, scope, estimation, resource coordination & delivery as per specified time frames; implementing project plans within preset budgets and deadlines - Provide application & technical support to other groups, where appropriate & required; - Determining operational feasibility by defining the problem, analyzing requirements, and assessing proposed solutions - Interacting with Operations Group for defect closure & root cause analysis of defects and pursue the same for timely closure - Provide consulting services to the clients on improving the existing process through effective strategy execution - Maintain healthy business relations with clients & ensuring customer satisfaction by achieving delivery & service quality norms for UK based clients. - Perform capacity planning, resource forecasting, team ramping-up/ down during the tenure - Hiring, mentoring & training teams to ensure efficiency in process operations; - Motivating high performance amongst the Team by operating and introducing appraisals schemes, promotion committees and annual rewards & recognition - Processing audits of the quality management system, reporting non-conformances, identifying root causes and implementing Corrective Actions & Preventive Actions to maximize resource utilization - Providing project leadership, mentoring operational excellence team members, and training on Lean &Six Sigma concepts

Mumbai

Deputy General Manager - Process Excellence/Process Reengineering/Process Improvement - BPO 

Job Description for Deputy General Manager - Process Excellence/Process Reengineering/Process Improvement - BPO  in Credence HR Services in  Mumbai for (10-20) years of experience. Apply Now!