Deputy General Manager - IT Operations/Infrastructure & Security - Retail/Real Estate

Description:

- IT leadership experience, preferably in retail, commercial real estate, or multi-site environments.

- Proven track record of managing large IT infrastructure and operations with a cloud-first mindset.

- Knowledge of cybersecurity frameworks (e.g., NIST, ISO 27001) and data protection laws (DPDP).

- Experience with SIEM, VAPT, endpoint security (EDR, Zscaler), SSO, and application security.

- Experience in managing complex IT transformation programs, including M&A integrations.

- Effective communicator and stakeholder manager, capable of influencing senior leadership.

- Strong understanding of IT financials, budgeting, vendor contracts, and SLAs.

Key Responsibilities: (List major responsibilities that you have to achieve the key objectives)

IT Strategy & Governance:

- Collaborate with the CTO to define the organisation's IT strategy and roadmap.

- Act as the interface between IT and business leadership, including CXOs, Centre Directors, and Heads of Departments.

- Identify emerging technology trends relevant to the business.

IT Operations & Infrastructure Management:

- Oversee all aspects of IT operations, including infrastructure, cloud services, cybersecurity, service management, and end-user support across the companys shopping malls, offices, and digital platforms.

- Lead efforts to improve service delivery, performance metrics, and operational efficiency.

- Ensure high availability, reliability, and security of IT systems.

- Manage vendor relationships and contract negotiations for IT services and products.

Cyber security:

- Oversee the organisations Cyber Security team and platforms, including SOC, SIEM, endpoint security, VAPT, BCP-DR, and compliance with DPDP, SEBI, CERT-In, and NIST standards.

IT Transformation:

- Drive cloud migration and architecture decisions across SaaS, PaaS, and IaaS models.

- Oversee technology rollouts, integration, system harmonisation, and data migration initiatives.

Vendor Management & Budgeting:

- Manage multi-vendor environments and large-scale IT outsourcing contracts.

- Negotiate IT services contracts, SLAs, and ensure vendor performance tracking.

- Oversee annual IT budget, with cost efficiency and value maximisation.

Governance, Risk, and Compliance:

- Develop and enforce IT policies, standards, and procedures.

- Ensure compliance with regulatory, legal, and cybersecurity requirements.

- Monitor audit findings and lead remediation efforts.

Team Leadership & Development:

- Lead, mentor, and grow IT teams at Cluster and mall locations to meet current and future demands.

- Support a diverse, inclusive, and high-performing IT culture.

- Identify skill gaps and drive workforce development and training initiatives