Deputy General Manager/General Manager - Training Operations - US Healthcare BPO

Innoquest is looking for his clients who are a leaders in the healthcare BPM space a DGM/GM Training Operation.

Mandatory Requirements :

- Minimum 15+ years' experience in US Healthcare BPO Process Training with min 12-14+ years over all experience, with 7+ years in Training Leadership roles.

- Deep understanding of operational metrics & targets.

- Experienced in transitioning from traditional to digital learning experience for across the Organisation.

- Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs.

- Deputy General Manager /General Manager Training must possess good analytical and planning skills to assess training needs and develop programs to meet those needs.

Roles and responsibility :

- Extensive experience in US Healthcare BPO Process Training Delivery and facilitation including in virtual environments .

- Hands- on exposure in identifying, defining, and articulating technology system requirements to support learning and talent development solutions.

- Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs.

- Developing learning assets using multiple delivery options and media.

- Proven participation on Training Improvements Projects

- Have thorough knowledge and understanding of global training practices and methodologies.