Deputy General Manager - Franchise Sales & Operations - QSR/Ice Cream Business

- Manage and support franchise/parlor operations across regions to ensure smooth business functioning and achievement of sales targets.

- Drive operational excellence through implementation and monitoring of SOPs, service standards, and process adherence.

- Build and maintain strong relationships with franchise partners to ensure business alignment and performance improvement.

- Support expansion of new parlor's/franchise outlets through coordination with internal and external stakeholders.

- Monitor sales performance, operational KPIs, customer experience metrics, and outlet profitability.

- Identify opportunities for business growth, local marketing initiatives, and digital sales enhancement.

- Ensure consistency in brand standards, product quality, hygiene, and customer service across all parlor's.

- Coordinate with supply chain, marketing, finance, training, and HR teams for smooth execution of operational plans.

- Drive process improvements and operational efficiencies across the franchise network.

- Take ownership of assigned regions/business verticals and contribute towards long-term business growth.