Deputy General Manager - Credit Control - Logistics Industry

- We are seeking a highly experienced and qualified Deputy General Manager - Credit Controller to lead and manage the entire credit control function across the organization.

- This role will be responsible for overseeing trade receivables, collections, credit risk, and credit policy adherence across multiple business verticals and branch locations. The ideal candidate should have in-depth knowledge of credit risk management, strong analytical and leadership skills, and a solid background in the logistics industry.

Key Responsibilities:

- Full ownership and accountability for trade receivables and Drive the collections process, ensuring timely recovery from customers and reducing outstanding receivables

- Design and implement credit control policies, procedures, and internal controls.

- Set and monitor credit terms, including credit period and credit limits, based on risk assessments.

- Analyze and evaluate creditworthiness of new and existing customers using internal data and external reports.

- Approval of credit notes, write-offs, and bad debts after thorough review. and recommend legal action for delinquent accounts.

- Drive and monitor collections from customers, working closely with regional branches and the sales team.

- Monitor and reduce DSO (Days Sales Outstanding) to optimize working capital.,

- Coordinate with all branches/locations to standardize and streamline credit and collection practices.

- Act as the senior point of contact for escalated credit-related customer issues, Build and maintain strong relationships with key customers to ensure trust, transparency, and timely resolution of disputes.

- Coordinate with sales, operations, and branch teams to investigate and resolve invoice discrepancies, billing issues, and collection conflicts efficiently.

- Ensure accurate and timely MIS reporting to the senior management on receivables, overdues, risk exposure, aging, DSO trend, customer-wise collection performance, etc.

- Flag high-risk customers and recommend credit holds or legal action where necessary.

- Ensure compliance with all relevant regulatory and internal audit requirements.

- Handle bad debt provisioning and maintain audit-ready documentation.