Deputy General Manager - After Sales - Automation/Supply Chain

We are looking for a high-impact After Sales Leader who can drive lifecycle services, enhance customer experience, and build a scalable service business across regions.

This is a strategic + execution role requiring strong ownership of service operations, revenue growth, and customer satisfaction in a high-growth environment.

Location: Noida

CTC: Up to - 50 LPA

Experience: 10-12 Years

Key Responsibilities

- Lead and scale After Sales / Lifecycle Services business (AMC, spares, warranty, support)

- Drive revenue, profitability & customer satisfaction (NPS)

- Build strong service processes, systems & governance frameworks

- Handle complex escalations & root cause resolution

- Collaborate with cross-functional teams (Design, Production, Quality, Sales, Projects)

- Own customer contracts, renewals, and service delivery excellence

- Identify cost optimization & growth opportunities

- Build and lead high-performing service teams

- Work closely with global teams for seamless customer support

Ideal Candidate Profile

- B.Tech + MBA (Ops / Supply Chain) from Tier 1 institute

- 10-12 years experience in After Sales / Service / Operations / Supply Chain

- Strong exposure to Automation / Packaging / E-commerce ecosystem

- Hands-on experience in service strategy, contracts, spares & lifecycle management

- Strong analytical, stakeholder management & team leadership skills

- Experience with ERP (SAP preferred), PLM tools, ISO frameworks