Department Manager - Retail

Job Summary:

The Department Manager is responsible for overseeing all operations within a specific department in a retail store. This role involves managing the sales team, ensuring excellent customer service, achieving sales targets, and maintaining inventory standards. The ideal candidate will have strong leadership skills, retail experience, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

- Lead, train, and motivate the department sales team to meet and exceed sales targets.

- Ensure high levels of customer satisfaction through excellent service and prompt resolution of issues.

- Monitor inventory levels and coordinate with the supply chain team to replenish stock timely.

- Analyze sales reports and market trends to identify opportunities for growth and improvement.

- Implement merchandising strategies and maintain visual standards to enhance the shopping experience.

- Conduct regular staff meetings, performance reviews, and provide constructive feedback.

- Ensure compliance with company policies, safety regulations, and loss prevention procedures.

- Coordinate with other department managers and store leadership for overall store performance.

- Manage payroll, scheduling, and administrative tasks related to the department.

- Handle customer escalations and complex issues professionally.

- Participate in recruitment, onboarding, and training of new team members.

Qualifications & Skills:

- Minimum 3 years of retail experience, with at least 2 years in a supervisory or managerial role.

- Proven track record of achieving sales targets and managing a team.

- Strong leadership, interpersonal, and communication skills.

- Ability to analyze data and use insights to drive business decisions.

- Proficient in retail management software and MS Office.

- Excellent organizational skills with attention to detail.

- Customer-focused with a problem-solving attitude