The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.

Job Description:

Delivery Manager Role Overview:

Lead the delivery of large-scale, global technology projects for high-profile clients, serving as the primary point of contact for client relationships and ensuring seamless execution across business and technical domains.

Drive consultative selling, technical leadership, and governance, while fostering a culture of innovation, agility, and best practices.

Key Responsibilities:

Client Relationship & Consultative Selling:

- Act as the primary client partner, building and maintaining strong, long-term relationships at all levelsfrom operational teams to CXOs.

- Understand client needs and translate them into actionable strategies and solutions.

- Serve as a trusted advisor, providing strategic guidance, handling escalations, and ensuring client satisfaction.

Delivery Management:

- Oversee end-to-end delivery of complex, projects, ensuring alignment with client objectives and company goals.

- Manage multiple stakeholders, including global clients, internal teams, and external partners.

- Implement industry best practices in project management, agile methodologies, and governance.

Technical Leadership & Governance:

- Provide strong technical leadership, ensuring solutions are robust, scalable, and aligned with business needs.

- Understand and discuss technology solutions with clients, including AI and digital transformation initiatives.

- Drive adoption of best-in-class tools, processes, and frameworks for delivery excellence.

Strategic Planning & Growth:

- Develop and execute strategic plans to achieve client growth targets and expand business opportunities.

- Collaborate with creative, technical, and business development teams to deliver innovative solutions.

Team Leadership & Development:

- Lead, mentor, and develop high-performing teams, fostering a positive, collaborative work environment.

- Evaluate and improve team performance, ensuring alignment with client and organizational goals.

Hands-on Delivery & Continuous Improvement:

- Maintain a hands-on approach, staying close to project execution and technology trends.

- Promote continuous learning, innovation, and process improvement across the organization.

Must-Have Qualifications

- Extensive experience managing large-scale, global technology projects in a fast-paced, agile environment.

- Proven track record in consultative selling, client relationship management, and business growth.

- Strong technical leadership and understanding of technology business, including AI, cloud, and digital transformation.

- Excellent communication, empathy, and stakeholder management skills.

- Ability to understand and implement industry best practices in delivery, governance, and team development.

- Multiple domain expertise is highly valued.

Location: DGS India Bengaluru Manyata N1 Block.

Brand: Merkle.

Time Type: Full time.

Contract Type: Permanent.