DENTSU - Senior Delivery Manager

Job Description:

Must Have:

- Primary focus on managing and growing the client relationship, developing strategic plans, and overseeing team performance to achieve client objectives and company goals.

- Primary point of contact for Practice Leads from Client teams, ensuring satisfaction and profitability of the account.

Client Relationship Management:

- Building and maintaining strong, long-term relationships with clients at various levels (operational, CXO).

- Understanding client needs and goals, translating them into actionable strategies.

- Serving as a trusted advisor to clients, providing strategic guidance and solutions.

- Handling client escalations and ensuring timely resolution of issues.

- Excellent communication and presentation skills.

Strategic Planning and Execution:

- Developing and implementing strategic plans to achieve client objectives and growth targets.

- Collaborating with internal teams (creative, technical, Biz Dev) to execute plans effectively.

- Identifying and pursuing new business opportunities and responsible for business growth.

Team Leadership and Development:

- Providing guidance and support to internal team members, fostering a positive and collaborative work environment.

- Evaluating and improving team performance, ensuring alignment with client goals.

Understanding of Technology business:

- Previous experience in managing technology business.

- An ability to understand the clients business and discuss technology solutions with them.

- A good knowledge of AI.