DENTSU - Client Services Director

Description:

Key Responsibilities:

Client & Business Management

- Own end-to-end management of client accounts, ensuring the delivery of service propositions and achievement of client objectives.

- Understand client business, market, and competitive landscape to provide strategic insights and recommendations.

- Monitor account performance, identify risks, and implement solutions proactively.

Relationship Management

- Serve as a trusted advisor to clients, building strong, long-term relationships.

- Execute client relationship strategies to maximize engagement and satisfaction.

- Act as the escalation point for client concerns and ensure timely resolution.

Business Development

- Identify and flag cross-sell and upsell opportunities within assigned accounts.

- Collaborate with internal teams to develop innovative solutions that contribute to client growth.

- Support pitch and proposal development for new business opportunities.

Commercial & Service Ownership

- Drive profitability and operational efficiency of client accounts.

- Ensure consistent delivery of high-quality service while meeting financial targets.

- Monitor budgets, timelines, and resources to maintain account profitability.

Team Leadership

- Manage, mentor, and motivate client teams to align with client objectives and organizational culture.

- Provide guidance on career development, performance management, and skill building.

- Foster collaboration across departments to ensure cohesive and effective service delivery.

Required Skills & Qualifications:

- 10+ years of experience in client services, account management, or marketing leadership roles.

- Proven track record of managing large accounts and client relationships.

- Strong strategic thinking and problem-solving capabilities.

- Excellent communication, presentation, and stakeholder management skills.

- Experience leading and developing high-performing teams.

- Strong commercial acumen and ability to drive revenue growth.

Preferred Skills:

- Experience in advertising, digital marketing, or integrated marketing agencies.

- Understanding of multiple marketing channels, including paid, owned, and earned media.

- Familiarity with data-driven marketing and analytics.