DentalKart

Careers at DentalKart

Senior Product Manager - AI/GenAI Products

Product Management

Location:

DentalKart Head Office, Chhatarpur, New Delhi

Reports To:

Head of Product / CPO

Function:

Product Management, with a focus on Conversational AI, Agentic AI, and RAG-based systems

Experience:

5 - 7 years, with at least 1 - 2 years on GenAI/LLM-based features

About The Role:

DentalKart is looking for a Senior Product Manager to own and scale AI-first product initiatives - from 0-to-1 builds to optimizing existing GenAI-powered workflows.

This is a role at the intersection of product strategy, LLM/agentic system design, and cross-functional execution, and we need someone who can translate DentalKart's business goals into measurable, AI-enabled product outcomes rather than just shipping features for their own sake.

You will be the owner of the AI product roadmap end-to-end - sharp enough to scope the right problem, and rigorous enough to prove it moved a real metric before calling it done.

What You'll Own:

- End-to-end AI product strategy: Owning the roadmap for AI/GenAI-driven features - from problem discovery through launch and iteration - rather than just executing a backlog handed to you.

- Conversational and agentic system design: Designing and scoping Conversational AI, Agentic AI, RAG-based retrieval, or recommendation systems that improve customer engagement, operational efficiency, or revenue.

- PRDs and engineering partnership: Writing PRDs, user stories, and acceptance criteria, and working closely with engineering to reduce ambiguity and back-and-forth.

- Metrics and experimentation: Defining and tracking North Star and supporting metrics (accuracy, CSAT, resolution time, retention, conversion), and running A/B tests to validate hypotheses before full rollout.

- Cross-functional alignment: Partnering with Engineering, Design, Data Science, Sales, and Ops to align the roadmap with DentalKart's business OKRs.

- Stakeholder and escalation management: Managing stakeholder relationships across enterprise clients or internal business units, including escalation handling.

- LLM evaluation and guardrails: Building or overseeing LLM evaluation frameworks, prompt versioning, and guardrail design where applicable.

Requirements:

What We're Looking For:

- 5 - 7 years of Product Management experience, with at least 1 - 2 years working directly on GenAI/LLM-based features (chatbots, voice agents, recommendation engines, or automation tools).

- Proven track record of shipping products that moved a clear metric - resolution time, CSAT, retention, revenue, or cost savings.

- Strong technical fluency - comfortable discussing RAG, prompt engineering, APIs, and system design with engineering teams, even if not hands-on coding.

- Experience writing PRDs and driving cross-functional delivery in an agile environment.

- Bachelor's/Master's from a top-tier institute preferred.

- Prior experience at a high-growth product company preferred.

Good To Have:

- Experience with tools like Jira, Confluence, Figma, SQL, Tableau/Power BI.

- Familiarity with GenAI tooling (OpenAI, Gemini, Claude, Lovable, Kiro) for rapid prototyping.

- Experience managing or working closely with cross-functional PODs members.