Responsibilities : 1) Support our operations team by reporting the task completion to the stakeholders on time 2) Assist in validating, data tagging, and providing ad hoc support across various quality processes 3) Complete the tasks with a high level of accuracy and within the deadline 4) Assist the other auditors of our team in completing the tasks within the given deadline 5) Send a report to the Quality Manager for day to day activities 6) Ensure proper procedures and protocols are followed while tagging the data as per the given SOP 7) Demonstrate prompt and effective communication skills 8) Demonstrate an understanding of various text and call related quality metrics 9) Help the team identify various issues in the call center processes 10) Demonstrate good problem solving skills to develop solutions to any problems or deficiencies identified during the audit process Requirements : 1) Candidate must have minimum 2 year of experience as a QA in US sales or marketing campaigns. 2) Must have US sales voice process experience 3) Must have knowledge of Audits, Feedback, Calibration, Briefing Session and Dip Check 4) Proficient in tools such as MS Office, Google sheets etc 5) Have good Written and Verbal command in English 6) Can start the work from home immediately 7) Have relevant skills and interests 8) Comfortable in US Shifts. 9) Candidate should be comfortable to work from office

Noida

DemandLane - Quality Auditor - BPO US Voice Process 

Job Description for DemandLane - Quality Auditor - BPO US Voice Process  in DEMANDLANE TECHNOLOGIES PRIVATE LIMITED in  Noida for (3-9) years of experience. Apply Now!