Delta IT Network - IT Service/Support Manager

Description:

Job Title: IT Service/ Support Manager

Location: Gurgaon

Experience Required: 5+ years

Roles & Responsibilities:

- DIN is a leading IT system integrator specializing in delivering innovative technology solutions to our clients.

- We empower organizations to optimize their IT infrastructure and enhance operational efficiency.

- Join our dynamic team and play a key role in transforming businesses through technology.

- We are seeking an experienced IT Service Manager to oversee the delivery of IT services and ensure alignment with our business objectives.

- The ideal candidate will be responsible for managing service operations, optimizing service delivery processes, and leading a team of IT professionals to provide exceptional support to our clients.

Key Responsibilities:

Service Delivery Management:

- Oversee the planning, execution, and optimization of IT service delivery processes.

- Ensure all IT services meet quality standards and service level agreements (SLAs).

Team Leadership:

- Lead, mentor, and develop a team of IT professionals, fostering a culture of.

- continuous improvement.

- Manage resource allocation and performance assessments.

Client Engagement:

- Act as the primary point of contact for clients regarding IT services.

- Build and maintain strong relationships with clients to understand their needs and expectations.

Process Improvement:

- Identify opportunities for process enhancements and implement best practices in service management.

- Utilize ITIL or similar frameworks to optimize service delivery.

Incident and Problem Management:

- Oversee the incident management process to ensure timely resolution of issues.

- Conduct root cause analysis and implement solutions to prevent recurrence.

Reporting and Analysis:

- Monitor service performance metrics and prepare regular reports for management and clients.

- Use data-driven insights to improve service delivery and customer satisfaction.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional development and career advancement.

- A collaborative and innovative work environment.

Skills Required:

- Bachelors degree in Information Technology, Computer Science, or a related field.

- Proven experience (5+ years) in IT service management or a similar role, preferably within an IT system integrator environment.

- Strong understanding of ITIL framework and service management best practices.

- Excellent leadership, communication, and interpersonal skills.

- Proficient in using service management tools and platforms.

- Strong analytical and problem-solving abilities.

- Relevant certifications (e.g., ITIL, PMP) are a plus.

Education Required:

- Bachelors degree in Information Technology, Computer Science, or a related field.