About Deloitte  Deloitte- is the brand under which independent firms throughout the world collaborate to provide services in a particular geographic area. These firms are members of Deloitte Touch- Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 170,000 people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions and successful fast-growing companies.  Deloitte in UK  In the United Kingdom, the subsidiaries of Deloitte LLP provide the following services:  - Audit  - Tax  - Consulting   - Financial Advisory Services   Deloitte Support Services India Pvt Ltd  Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to internal clients and is continually evaluating and expanding its portfolio.  U.S. India Internal Client Services UK  The Deloitte UK firm's Internal Client Services (ICS) capabilities in the U.S. India offices are growing. ICS includes teams focusing on Property & Corporate Services; Finance; Partner & Staff Services; Go to Market; IT Services; Human Resources; and ICS Shared Services.   Further, the ICS Shared Services brings together activities and teams around end to end processes that are based on the following:   - The full employee lifecycle - - Hire to Retire-   - The expenditure lifecycle - - Purchase to Pay-   - The revenue lifecycle - Contact to Cash-   - The accounting lifecycle - - Record to Report-   - Customer Services: Finance / HR / IT Service Desk; Switchboard & Bookings Desk; Partner Help Desk  - Content development and learning and development support-Training and Knowledge  - Firm's Tax  Job description   Function Enabling Areas  Service Line UK ICS  Job Level Career Level 5 - Manager (UK Career Level T2)  Job Title USI Contact to Cash (C2C) Service Delivery Manager   Reports to UK Finance Operations Service Delivery Owner, USI EDC Service Delivery Owner  Specific skill set required Exceptional people management; internal client management; operational service delivery; stakeholder management  Educational qualification Any Graduate; background in finance.   Professional qualification CIMA/ACCA/CMA or equivalent qualification  Work experience 9 - 14 years of relevant experience within a UK or Multi National organisation.   Overall purpose of the job - Manager SSO  The USI C2C Service Delivery Manager will work with the USI C2C Assistant Managers to provide local management supporting the USI C2C team. The USI C2C Service Delivery Manager will lead the USI C2C team to deliver agreed administrative and transactional services to the UK Firm and will assume responsibility for the quality and service delivery produced by the USI team. As the USI C2C Service Delivery Manager will be accountable for the service delivery of USI based C2C processes, they will be expected to provide exceptional team and people management as well as having the ability to build strong relationships with key stakeholders in both the UK and USI as a small C2C team is based in the UK Shared Service Operations function led by a UK Manager   The USI C2C function is responsible for running the Sales Ledger which includes:-  Managing Member Firm Receipts and Payments  Managing Work in Progress Administration  Credit Note Administration  Posting Receipts  Managing Client Master Data  The key job responsibilities include the following:  Functional Responsibility:  - Effective and accurate management of all aspects of running the Deloitte UK Sales Ledger in conjunction with a team of up to 40 including 3 direct reports at Assistant Manager Level.  - Has a strong and detailed knowledge of the services offered  - Ensure that all the work deliverables are dealt with in line with the agreed terms and SLA's as agreed with the UK stakeholders.  - Use productivity and performance metrics to lead UK stakeholder discussions with the UK Finance Operations Service Delivery Manager highlighting the highs and lows of the productivity cycle and provide suggestions to effectively manage the same  - Manage complex queries from within the USI C2C teams and works with the UK teams as required to ensure timely resolution.  - Take an active role in working with the USI and UK C2C teams to resolve service issues, whilst identifying long term solutions to prevent reoccurrence.   - Managing attrition and planning for any contingencies   Service Delivery: Responsible for the end to end process delivery of all Sales Ledger processes within remit. Ensure that agreed processes are delivered in line with the agreed service levels and that any deviation from this standard is highlighted immediately to the UK Finance Operations Service Delivery Manager outlining proposals for resolution. Work with the USI C2C Assistant Managers to ensure work is appropriately allocated and completed in an accurate and timely manner. Responsible for ensuring that team training is scheduled in line with process and business requirements and that process documentation is aligned to support training requirements. Responsible for gaining an in-depth understanding of the customer requirements and expectations relating to processes delivered by the USI C2C Team. As required conduct reviews and make proposals to the UK Finance Operations Service Delivery Manager to prevent reoccurrences of service delivery related issues. Identify opportunities for improvement and consult with the UK Finance Operations Service Delivery Manager to agree solutions utilising CSI methodology. Create and lead a culture of continuous service improvement.   People Management: Responsible for coaching, mentoring and development of the USI C2C Assistant Managers. Identify training needs related to Technical, Industry, Professional and Leadership.   Performance Management: Will be the counsellor for the assigned USI C2C Assistant Managers and wider USI C2C teams and will own the overall performance counselling responsibilities. Will regularly gather performance feedback for the USI C2C Assistant Managers from the respective stakeholders; track, review the performance on a weekly/monthly basis and provide feedback to the USI C2C Assistant Managers. Will complete regular check-ins/reviews with the USI C2C Assistant Managers in line with the Firms performance management programme. Work with key stakeholders and the UK Finance Operations Service Delivery Manager to focus on Performance Management Metrics in line with the SSO strategy and to take a lead on delivering against the C2C objectives with the UK Finance Operations Service Delivery Manager.   Team Management: Ensure that the USI C2C team are supported to deliver processes and work in a cohesive manner providing guidance and support as needed. Ensure that the relevant local and UK compliance is completed within agreed timescales. Ensure that all requests for leave/ MCC/ flexibility are approved with minimal impact on service delivery. Comply with the USI R&R policy, processes, procedures, support in timely recognition of USI team members. Actively manage and support the USI C2C Assistant Managers on a day-to-day basis including providing one to one coaching, identifying training and development opportunities, management of timekeeping, PTO, organisation of shift patterns, resource planning and ensuring service level agreements and targets are met. Effectively manage and resolve conflict and cultivate a culture built upon respect and inclusion.  Client Management: Ensure proactive and transparent communication at all times with the UK stakeholders regularly regarding business as usual activities, system issues, people issues, trainings schedules, etc. Take an active local lead to understand and align local strategy with that of the SSO, the USI C2C function & overall Deloitte strategy. Keep the UK Stakeholders apprised of changes to the USI policies and procedures. Be responsible for building relationships with stakeholders in USI and UK. Actively engage with UK Finance Operations Service Delivery Manager to fully understand impact of decisions.  Communication: Create and lead a culture of open, proactive transparent communication between the USI C2C teams and the relevant UK teams. Support with the resolution of escalations received in the UK. Lead team briefings and teambuilding activities. Report and present suggested service delivery improvement recommendations including those from the USI C2C Assistant Managers for discussion with the UK Finance Operations Service Delivery Manager. Proactively identify & raise potential issues related to the USI C2C Service Delivery for discussion with the UK Finance Operations Service Delivery Manager and cascade and support the implementation of agreed actions to and with the USI C2C Assistant Managers.   Other Responsibilities: Lead USI C2C recruitment involving the USI C2C Assistant Managers and with the recruitment team for logistics related to conducting interviews. Ensure all requirements for new joiners are in place prior to start date. Take responsibility for own development and continuous learning relating to relevant policy, legislative and process developments ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role.  The key skills required   - Experience of working in a highly effective service delivery model and leading an Accounts Receivable team, preferably in a professional services environment.  - Excellent team management, people management and performance management skills.  - Ability to build strategic relationships with stakeholders.  - Experience of assuming responsibility and accountability of service delivery   - Excellent communication skills and the ability to interact with professionals at various levels.  - Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results.   - Can manage conflicting priorities and support a culture of change and continuous improvement.  - Excellent mentoring and coaching skills are essential  - Ability to take a strategic view of client issues and needs.  - Conflict resolution   Other details  Work timing 2 PM to 11 PM (India time)   Location Hyderabad

Hyderabad

Deloitte - Service Delivery Manager - Contact to Cash 

Job Description for Deloitte - Service Delivery Manager - Contact to Cash  in IIMJOBS in  Hyderabad for (8-15) years of experience. Apply Now!