Job Description : Delivery Partner - Application Development & Support (Hospitality domain background)

Experience: 20 - 26 years

We are seeking an experienced Delivery Partner to lead and manage application development, support, and maintenance initiatives within the hospitality domain. This role combines technical leadership with client-facing delivery responsibilities, requiring deep expertise in both software development lifecycle management and hospitality industry operations.

Key Responsibilities:

Project Delivery & Management:

- Lead end-to-end delivery of application development projects for hospitality clients, ensuring timely and quality deliverables

- Manage project scope, timeline, budget, and resource allocation while maintaining client satisfaction

- Coordinate with cross SSL teams including developers, QA engineers, business analysts, and infrastructure teams.

- Implement best practices for efficient project execution. Provide regular project status updates and risk assessments to stakeholders

Application Development Leadership:

- Oversee the design and development of custom applications tailored to hospitality business requirements

- Guide technical architecture decisions and ensure scalable, maintainable solutions

- Review code quality, development standards, and technical documentation

- Mentor development teams and promote knowledge sharing across projects

- Drive adoption of modern development frameworks, tools, and methodologies

- Application Support & Maintenance

- Establish and manage comprehensive support processes for production applications

- Lead incident response and problem resolution activities, ensuring minimal business impact

- Implement preventive maintenance strategies and performance optimization initiatives

- Coordinate with vendors and third-party service providers for integrated solutions

- Develop and maintain service level agreements (SLAs) and operational procedures

- Hospitality Domain Expertise

- Leverage deep understanding of hospitality operations including property management systems (PMS), point-of-sale (POS), customer relationship management (CRM), and booking engines

- Translate business requirements into technical solutions that address industry-specific challenges

- Stay current with hospitality technology trends, regulatory requirements, and industry standards

- Collaborate with hotel operations, revenue management, and guest services teams to optimize system functionality

Client Relationship Management:

- Serve as primary technical point of contact for hospitality clients

- Conduct requirement gathering sessions and solution presentations

- Build long-term partnerships through exceptional service delivery and domain expertise

- Identify opportunities for additional services and system enhancements

Required Qualifications & Experience:

- 10+ years of experience in application development with proven track record of successful project deliveries

- 10+ years of hands-on experience in application support and maintenance

- 8+ years of domain experience in hospitality industry, preferably with hotel management systems

- Experience managing teams of 150-200 professionals

Technical Skills:

- Proficiency in modern programming languages

- Experience with web technologies, databases, and cloud platforms

- Knowledge of hospitality-specific systems such as Opera PMS, Micros POS, or similar platforms

- Knowledge of revenue management, distribution systems, and guest experience technologies

- Understanding of API integration, middleware, and enterprise application architecture

- Familiarity with DevOps practices and CI/CD pipelines

Soft Skills:

- Strong project management and leadership capabilities

- Excellent communication and presentation skills

- Problem-solving mindset with attention to detail

- Ability to work under pressure and manage multiple priorities

- Customer-focused approach with relationship-building skills