Job Description: Delivery Manager - India Business.

Location: Hyderabad, India.

Function: India Staffing Delivery.

Reports to: Associate Director.

Experience: 5+ years in domestic staffing, including 3+ years in a delivery leadership role.

Job Summary:

The Delivery Manager - India Business will lead end-to-end recruitment delivery for requirements generated by business development and existing client accounts. The role is accountable for building a high-performing delivery team, translating client demand into practical hiring strategies, improving speed and quality of fulfilment, and delivering a consistently strong stakeholder experience.

Key Responsibilities:

- Delivery leadership: Own recruitment delivery across assigned India business accounts and ensure fulfilment against agreed priorities, timelines, quality standards, and service levels.

- Team management: Lead, coach, and develop recruiters and team leads; set clear goals, allocate workloads, review performance, and build succession capability.

- Recruitment strategy: Convert client requirements and workforce plans into sourcing, screening, assessment, and closure strategies suited to the India talent market.

- Client partnership: Build trusted relationships with client stakeholders and hiring managers, clarify requirements, manage expectations, and provide timely delivery updates and market insights.

- Pipeline governance: Review requisition health, ageing, funnel conversion, recruiter productivity, offer status, joining risk, and fulfilment forecasts through regular operating reviews.

- Quality and compliance: Maintain consistent screening, documentation, candidate communication, data privacy, and statutory or client-specific compliance standards throughout the hiring lifecycle.

- Stakeholder collaboration: Partner with business development, account management, sourcing, operations, HR, and finance teams to align capacity, priorities, commercials, and delivery commitments.

- Process improvement: Identify bottlenecks, standardize effective practices, improve turnaround time, and use automation and recruitment technology to strengthen efficiency and candidate experience.

- Escalation management: Anticipate delivery risks, resolve account or candidate issues promptly, and implement corrective actions to protect client relationships and business outcomes.

- Market intelligence: Track talent availability, compensation trends, competitor hiring, location dynamics, and emerging skill demand across India, and convert insights into actionable recommendations.

- Resource and budget management: Plan team capacity, manage delivery resources responsibly, and support profitability through efficient deployment and vendor usage.

Key Success Measures:

- Requisition fulfilment and closure ratio.

- Time to shortlist, time to offer, and time to join.

- Submission-to-interview, interview-to-offer, and offer-to-join conversion.

- Ageing control and hiring forecast accuracy.

- Client satisfaction, service-level adherence, and escalation closure.

- Recruiter productivity, quality, retention, and capability development.

- Candidate experience and compliance accuracy.

Required Qualifications and Experience:

- 5+ years of experience in the India domestic staffing industry, with at least 3 years in a Delivery Lead, Delivery Manager, or comparable people-management role.

- Demonstrated success managing full-cycle recruitment delivery for multiple clients, accounts, business units, or high-volume hiring programs.

- Strong understanding of India hiring practices, talent markets, sourcing channels, compensation dynamics, and applicable recruitment compliance requirements.

- Proven ability to lead recruiter teams, manage performance, coach for capability, and create accountability for outcomes.

- Strong client-facing communication, stakeholder management, negotiation, and expectation-setting skills.

- Hands-on experience with applicant tracking systems, job portals, sourcing platforms, recruitment analytics, and productivity tools.

- Ability to interpret recruitment data, identify root causes, and translate insights into practical actions.

- Sound commercial awareness, operational judgment, problem-solving ability, and a strong orientation toward targets and deadlines.

- Bachelor's degree in business, human resources, or a related discipline.

Preferred Qualifications:

- Experience delivering IT, professional, or specialist staffing mandates in the Indian market.

- Exposure to managed services, recruitment process outsourcing, or large enterprise staffing programs.

- Experience managing distributed teams, multi-location delivery, or rapid scale-up assignments.

- Relevant postgraduate qualification or certification in human resources, recruitment, or project management.

Leadership Attributes:

- Ownership and accountability.

- Customer focus and business partnership.

- Data-driven execution.

- Clear communication and decisive leadership.

- Adaptability in a fast-paced environment.

- Commitment to quality, integrity, and continuous improvement.