Delivery Manager - BFSI

Description: Job Description: Director, Financial Services Lead

Location: Offshore Delivery Centre, India

We are looking for a high-energy Financial Services Lead (Director) to drive growth, delivery excellence, and AI-led transformation for our global Banking clients.

Role and Responsibilities:

A) Delivery Leadership:

- Own and grow a portfolio of Banking clients; drive revenue expansion, renewals, and executive relationships.

- Lead single or multi-tower delivery across our client base.

- Ensure governance, SLA adherence, quality, and continuous improvement.

- Drive risk management, transitions, and operational excellence.

B) Client & Internal Stakeholder Management:

- Act as primary offshore leader for global FS clients.

- Partner with onsite teams and senior stakeholders to shape delivery strategy.

- Support pursuits, solutioning, and expansion opportunities.

C) Business Ownership:

- Own revenue, cost, margins, forecasting, and financial performance for Financial Services clients within the offshore portfolio.

- Strengthen delivery-led growth through upsell/cross-sell and transformation programs.

- Optimize resource planning, utilization, and cost efficiency.

D) FS Practice & Capability Development:

- Serve as the banking domain authority across retail, commercial, lending, payments, and risk/compliance operations.

- Partner with delivery and solution teams to ensure seamless execution, regulatory compliance, and measurable impact.

- Represent the Banking practice internally and coach domain SMEs and delivery leaders.

- Run certification, training, and talent development initiatives.

- Collaborate with practice leaders on technology roadmaps and reusable accelerators.

E) Transformation & Innovation:

- Lead modernization initiatives AI/GenAI proliferation, automation, cloud migration, digital experience.

- Introduce best practices, frameworks, and delivery accelerators.

- Foster a culture of innovation and continuous improvement.

Required Skills & Experience:

- 15+ years in Banking IT/BFSI Services with strong client-facing leadership.

- Hands-on experience delivering AI-led and Agentic AI transformations for financial institutions.

- Deep understanding of banking operations, regulatory expectations, and digital transformation drivers.

- Strong executive presence, communication, and commercial acumen.

- Proven experience managing large offshore delivery portfolios (5001000+ FTE).

- Strong client-facing skills, executive presence, and stakeholder management.

- Experience with P&L ownership, forecasting, and account growth.

- People-first leadership style with high adaptability and collaboration.

Education:

- Bachelors degree in Engineering (required).