Delivery Manager

Description:

Key Responsibilities:

Client Scope & Requirements Management:

- Collaborate with clients to define, document, and manage project scope, requirements, and success metrics.

- Act as the primary client point of contact to ensure alignment between expectations, deliverables, and timelines.

- Maintain all project artifacts, including scope documents, requirement trackers, and sign offs.

End-to-End Project & Program Management:

- Lead project delivery across the lifecycle planning, execution, testing, and go-live.

- Own project timelines, budgets, quality, and resource allocation.

- Track deliverables and milestones to ensure on-time, on-budget completion.

Business Process Mapping & Documentation:

- Analyze and document client business processes, system workflows, and integrations.

- Work with Product Analysts and Solution Architects to define KPIs, personas, and data architecture.

- Review documentation, facilitate client sign-offs, and prepare approach notes for internal teams.

- Translate business requirements into UI/UX and functional specifications in collaboration with product and design teams