Delivery Manager
Description:
- We are seeking experienced Delivery Managers / Technical Project Managers to lead customer delivery projects end-to-end from scope definition to go-live.
- The ideal candidate has experience in customer-facing delivery or implementation roles in SaaS/product /Services companies, with strong project management, stakeholder management, and technical aptitude.
Key Responsibilities:
Client Scope & Requirements Management:
- Collaborate with clients to define, document, and manage project scope, requirements, and success metrics.
- Act as the primary client point of contact to ensure alignment between expectations, deliverables, and timelines.
- Maintain all project artifacts, including scope documents, requirement trackers, and sign offs.
End-to-End Project & Program Management:
- Lead project delivery across the lifecycle planning, execution, testing, and go-live.
- Own project timelines, budgets, quality, and resource allocation.
- Track deliverables and milestones to ensure on-time, on-budget completion.
Business Process Mapping & Documentation:
- Analyze and document client business processes, system workflows, and integrations.
- Work with Product Analysts and Solution Architects to define KPIs, personas, and data architecture.
- Review documentation, facilitate client sign-offs, and prepare approach notes for internal teams.
- Translate business requirements into UI/UX and functional specifications in collaboration with product and design teams.
Qualifications:
- 7 to 10 years of experience in project delivery or program management roles in SaaS or technology product companies.
- Proven experience in customer-facing implementation or delivery projects.
- Strong skills in business process mapping, project governance, and client engagement.
- Proficiency with project management and issue-tracking tools.
- Familiarity with API documentation, system design, and data architecture concepts.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Ability to thrive in a fast-paced, agile environment with shifting priorities.
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