- Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle

- Experience in Funds transfer, ACH, SWIFT, Investigations, Reconcilaition, Treasury Operations

- Subject matter expert in /Cheque processing and delivers subject-matter expertise to customers/lower-level employees

- Ensure resolution provided to client queries raised on time by team members throguh continuous monitoring of emails

- Manage a large Team (200+ FTEs) and improving team performance on various KPIs

- Identify process re-engineering opportunities and invoke GB/Yellowbelt projects as necessary to execute the projects.

- Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence

- Manage client communication and ensure there is a robust communcation frame work with the client

- Manage process / system related issues to ensure nil impact to client

- Perform periodical risk review of the process to ensure controls are put in place

- Adhere to all documentation and Audit requirements & regulations

- Adhere to the Information Security & compliance guidelines

- Create succession planning in the team and retain talent via initiatives

- Reduce communication gap between onshore and offshore partners.

- Identify possibilities to expand business

- Ability to work on and draft Business Continuity Plan for the process

- Closely work with product team and ensure seemless execution of pipeline projects

- Review of EOD reports to ensure all the transactions for the day has been processed and there are no pending exceptions

- Excellent judgement and decision-making skills, demonstrated leadership skills

- Recommends and implements programs to solve complex issues, contributes to workflow or process change and redesign, and forms a strong understanding of the specific product or process

- Accountable for complex reporting and analysis requests

- Organizes, records, process, services the production of various activities of the team

- Best practices should be consistent across resources

Required Qualifications:

- Excellent Leadership skills & Industry experience managing large teams in /Cheque processing (200+)

- Ready to work in rotational shift / flexible with work schedule of US banks

- Proven excellent verbal/written communication and interpersonal skills

- Post Graduate (Finance) or MBA (with relevant industry experience)

Preferably:

- Experience with Banks//BPO and specifically in migrations & transitions

- Good knowledge in Cheque Processing (UK Market)

- Strong Leadership Skills:

- Customer Focus

- Strong communication skills

- Managing teams

- Ability to work in any Shifts.

- Innovation & Creativity

- Multi Tasking

- Strong Networking & Interpersonal skills

- Change Management

- Flexibility

- Ability to deal with ambiguous data

- Excellent planning and prioritization skills"