Delivery Leader - Finance Operations - BPO

Description:

- Managing the overall operations of a large scale BPS set up (at least 500) located at global locations.

- Managing and leading cross-functional teams like Training, Recruitment, Quality, Risk & Compliance, Delivery Managers

Talent Development:

- Collaborate with Training to develop and implement talent development programs.

Change management:

- Lead the teams to follow a structured approach to manage changes.

Financial management:

- Manage budgets, quarterly financial projections and plans along with the Finance team.

- Identify and implement cost-saving initiatives.

- Provide financial reports at account and location level to Senior Leadership

Risk management:

- Implement governance structure to Identify, assess and mitigate operational risks

Stakeholder management:

- Front end customer interactions during account performance discussions and meetings.

Other responsibilities:

- Identify and pursue new business opportunities along with Delivery teams.

- Technology and digital transformation - Overseeing the development and implementation of technology strategies and digital transformation initiatives.