Key Responsibilities Professional Services Leadership: - Lead multiple professional services practices with accountability for delivery quality, customer outcomes, utilization, profitability, and operational excellence. - Own resource planning, forecasting, staffing, and capacity management across disciplines. - Establish scalable delivery methodologies, SOPs, playbooks, governance, and quality standards. - Drive AI-powered automation to improve productivity, quality, and delivery speed. Customer Success & Business Growth: - Partner with Customer Success to improve customer health, retention, adoption, and expansion. - Participate in executive business reviews and strategic customer engagements. - Build trusted relationships with enterprise marketing leaders, CMOs, Digital VPs, and business executives. - Support Sales during solution design, RFPs, pricing, proposals, and executive presentations. - Identify opportunities for cross-sell, upsell, and new service offerings. Practice Leadership: Oversee delivery across: - Paid Media & Omnichannel Marketing - Technical SEO & Enterprise SEO - Local SEO & Multi-location Marketing - GEO (Generative Engine Optimization) - Schema & Structured Data - AI Search Optimization - Web Analytics & Attribution - Conversion Rate Optimization (CRO) - Digital Experience & Personalization - Content Strategy & Content Operations - AI-powered Content Creation - Consulting & Digital Strategy - PMO & Delivery Operations AI & Innovation Leadership: - Champion AI-first delivery methodologies across all service lines. - Translate emerging AI Search, LLM, Agentic Search, Entity Optimization, and Structured Data trends into customer strategies. - Build repeatable AI-enabled consulting frameworks. - Drive adoption of automation, AI workflows, and internal productivity tools. Operational Excellence: - Own delivery governance across quality, timelines, profitability, and customer satisfaction. - Improve utilization, delivery predictability, and project margins. - Build dashboards for executive visibility across delivery performance. - Establish best practices, QA standards, and continuous improvement initiatives. People Leadership: - Lead managers and multidisciplinary teams across multiple service practices. - Recruit, mentor, and develop future leaders. - Create career paths, competency frameworks, certifications, and learning programs. - Foster a high-performance, customer-first culture focused on accountability and continuous improvement. Required Experience: Leadership: - 15+ years of experience in Digital Marketing, Agency Services, Professional Services, or Digital Consulting. - 7+ years leading multidisciplinary delivery organizations. - Experience managing large enterprise customers across multiple industries. - Experience leading managers and cross-functional delivery teams. Functional Expertise : Strong working knowledge of: - Paid Media (Google Ads, Meta, Programmatic) - Omnichannel Marketing - Enterprise Analytics (GA4, Adobe Analytics, Looker, Power BI) - Technical SEO - Local SEO - Schema & Structured Data - GEO (Generative Engine Optimization) - AI Search Optimization - Content Marketing & Content Operations - Conversion Rate Optimization (CRO) - Website Strategy & Digital Experience - Personalization - Marketing Automation - Enterprise CMS platforms Business & Commercial Skills: - Professional Services financial management - Revenue forecasting and delivery planning - Margin optimization - Executive consulting - Proposal development - Statement of Work (SOW) creation - Pricing strategy - Executive communication - Enterprise account growth Success Metrics: 1. Customer: - Gross Revenue Retention (GRR) - Net Revenue Retention (NRR) - Customer Health Score - CSAT - NPS - Executive relationship strength 2. Financial: - Professional Services revenue growth - Delivery margins - Utilization - Billable efficiency - Project profitability 3. Delivery: - On-time delivery - Delivery quality - SLA adherence - Project success rate - Quality and rework metrics 4. Growth: - Expansion revenue - Cross-sell and upsell contribution - Consulting-led opportunities - New service adoption 5. Operations: - Resource utilization - Delivery automation - AI adoption across services - Process maturity - Operational efficiency 6. People: - Employee engagement - Leadership development - Internal promotions - Team retention - Skill development and certifications

Bangalore

Delivery Lead - Digital Marketing & AI Search - Professional Services - B2B SaaS MarTech 

Job Description for Delivery Lead - Digital Marketing & AI Search - Professional Services - B2B SaaS MarTech  in Client of RIVR in  Bangalore for (15-20) years of experience. Apply Now!