Responsibilities:

Delivery Strategy & Execution:

- Develop and implement comprehensive delivery strategies and operational plans for staffing solutions, aligning with overall business objectives and growth targets.

Team Leadership & Management:

- Lead, mentor, and manage a large team of recruiters, talent acquisition specialists, and delivery managers.

- Foster a high-performance culture, set clear KPIs, and ensure continuous professional development.

Client Relationship Management:

- Oversee key client relationships, ensuring exceptional service delivery, proactive communication, and high levels of client satisfaction.

- Act as a point of escalation for critical client issues.

Operational Excellence:

- Drive continuous improvement initiatives within the delivery function.

- Implement best practices, streamline processes, and leverage technology to enhance efficiency, speed, and quality of placements.

P&L Responsibility & Budgeting:

- Manage the P&L for the delivery function, including budgeting, forecasting, and cost optimization to achieve financial targets.

Resource Planning & Allocation:

- Ensure optimal resource allocation across various mandates, managing capacity planning and workload distribution to meet client demands and internal goals.

Market & Industry Insights:

- Stay abreast of industry trends, talent landscape, competitive intelligence, and emerging technologies within the staffing sector to adapt strategies accordingly.

Reporting & Analytics:

- Establish and analyze key performance metrics for the delivery team, providing regular reports to senior leadership on progress, challenges, and strategic initiatives.

Collaboration:

- Work closely with the Sales/Business Development, HR, and other internal teams to ensure seamless operations and integrated business strategy.

Required Skills:

- Bachelor's degree in Business Administration, Human Resources, or a related field.

- 10-15 years of extensive experience in the Recruitment and Staffing industry, with at least 3-5 years in a senior leadership or Delivery Head role.

- Proven track record of successfully leading and scaling large recruitment delivery teams.

- Demonstrated expertise in managing the full recruitment lifecycle, from sourcing to offer management.

- Strong understanding of various recruitment models (e., RPO, Contract Staffing, Permanent Staffing).

- Excellent leadership, team management, and coaching skills.

- Exceptional client relationship management abilities with a focus on long-term partnerships.

- Strong P&L management experience and business acumen.

- Proficiency in leveraging Applicant Tracking Systems (ATS) and CRM tools.

- Excellent communication, negotiation, and presentation skills.

- Ability to thrive in a fast-paced, target-driven environment.

Preferred Skills (Bonus Points):

- MBA or Master's degree.

- Experience with niche technology staffing.

- Strong network within the industry.

- Certifications in Recruitment/HR