Role summary:

The Delivery Head owns delivery outcomes and technical capability for the Payments business.

The role brings delivery owners and technical leads into one line, so every finhub client gets on-time, high-quality delivery from a team that keeps getting stronger.

Key responsibilities:

Delivery:

- Own on-time, on-budget, quality delivery across all finhub accounts, including implementations, change requests, upgrades and managed services.

- Run a single delivery governance rhythm: account status, RAID logs, release plans and steering-committee readiness.

- Own the fix on escalations: recovery plans, root-cause analysis and preventive actions, with the CS Manager handling the client communication.

- Make sure every account has a named delivery owner and technical lead, and close gaps.

- Hand accounts over cleanly from implementation to steady state, including hypercare exit criteria.

Competency:

- Build the finhub technical competency: skills matrix, certification paths, reusable accelerators and delivery playbooks.

- Plan capacity and staffing across accounts, and keep bench and utilisation healthy.

- Hire, onboard and grow technical leads and delivery managers; plan succession for key people.

- Balance load across the team, so no technical lead carries more than they can deliver well.

Commercial and customer:

- Estimate and scope CRs and new work with India Sales, and stand behind the estimates.

- Join account business reviews.

- Spot expansion opportunities from delivery and pass them to Sales and CS.

Experience and skills:

Must have:

- 15+ years in software delivery, with 5+ years leading multi-account delivery for banks or financial institutions.

- Hands-on delivery of payments, cash management or corporate banking platforms, ideally product-led implementations rather than pure services.

- Has led teams of 15 or more, combining delivery managers and technical leads.

- Track record of recovering troubled projects and handling executive escalations with bank stakeholders.

- Strong estimation, scoping and commercial sense for change requests and SOWs.

Good to have:

- Working knowledge of Indian banking regulation affecting payments (e.g. RBI guidelines for payment aggregators and escrow).

- Building a competency or practice: skills frameworks, accelerators, hiring pipelines.

- Delivery for foreign banks or insurers alongside Indian banks.

Personal qualities:

- Calm under pressure and direct with clients about risks.

- Coaches people and builds leaders, rather than doing the work for them.

- Comfortable working in a matrix with Sales, Customer Success and Engineering.