Description:

Position Overview

The Delivery Head - CBG & CMI is a senior leadership role accountable for end-to-end delivery of Finance & Accounting (F&A) operations across strategic Consumer Business Group (CBG) and Consumer & Market Insights (CMI) clients. The role owns service delivery excellence, financial performance, client satisfaction, and transformation agenda across large, complex engagements spanning multiple geographies.

This position requires a strong blend of domain expertise in F&A, large-scale delivery management, stakeholder leadership, and continuous transformation to drive business outcomes, margin improvement, and account growth.

Key Responsibilities :

Delivery & Strategic Leadership

- Own overall delivery strategy and execution for F&A services across CBG & CMI accounts, aligned to enterprise objectives and client outcomes.

- Act as the executive delivery owner for large and strategic engagements, ensuring consistent performance against SLAs, KPIs, and contractual commitments.

Operational Excellence

- Lead end-to-end delivery of Finance & Accounting services including Accounts Payable, Accounts Receivable, Record to Report, FP&A, Tax, Treasury, and Management Reporting.

- Ensure stable, scalable, and compliant operations while managing high transaction volumes and complex client requirements.

Client & Stakeholder Management

- Serve as a trusted advisor and escalation point for client leadership, ensuring proactive governance, issue resolution, and value creation.

- Identify opportunities for process optimization, scope expansion, and transformation-led growth within existing accounts.

Transformation & Process Optimization

- Drive continuous improvement through Lean, Six Sigma, automation, analytics, and digital enablement initiatives.

- Lead transformation programs focused on productivity gains, cycle time reduction, accuracy improvement, and cost optimization.

Financial Ownership

- Own P&L for assigned portfolios, including revenue assurance, cost optimization, margin improvement, and financial governance.

- Track and drive efficiency levers to meet profitability and growth targets.

People & Talent Leadership

- Build, mentor, and lead large, multi-location delivery teams including Delivery Managers, Process Leads, and Subject Matter Experts.

- Foster a performance-driven culture with focus on capability building, leadership pipeline, and employee engagement.

Risk, Compliance & Governance

- Ensure full compliance with regulatory standards, internal controls, client policies, and audit requirements.

- Proactively manage delivery risks, data security, and business continuity.

Technology & Innovation Enablement

- Champion adoption of automation platforms, intelligent workflows, analytics, and AI-led solutions to enhance delivery efficiency and client value.

- Partner with technology and transformation teams to future-proof service delivery.

Reporting & Governance

- Provide regular executive-level reporting to senior leadership and clients, covering delivery health, financial performance, risks, and improvement actions.

- Lead structured governance forums including MBRs, QBRs, and executive reviews.

Qualifications & Experience

- Bachelors degree in Finance, Accounting, Business Administration, or related discipline; MBA/CA/CPA preferred.

- 1822+ years of experience in F&A operations with significant delivery leadership exposure in BPO / Shared Services / GBS environments.

- Proven experience managing large, multi-client portfolios with end-to-end delivery and P&L ownership.

- Strong understanding of global finance processes, operating models, and compliance requirements.

- Demonstrated success in leading transformation, automation, and continuous improvement programs.

- Experience managing geographically distributed teams and global clients within CBG / Consumer / CMI ecosystems is highly desirable.

Key Competencies

- Executive Delivery Leadership

- Client Partnership & Influence

- Operational & Financial Acumen

- Transformation & Change Leadership

- Risk & Governance Management

- People Leadership & Succession Development

- Strategic Thinking & Decision Making

- Technology & Digital Enablement

Reporting Structure

- Reports to: Executive Leadership (COO/Business Unit Head - CBG/GBS Leadership)

- Direct Reports: Delivery Managers, Operations Heads, Transformation & Support Leads

Location & Travel

- Base location as per organizational requirement

- Willingness to travel to client locations and delivery centers as needed