Description:

Delivery Head - Contract Staffing

Location: Bangalore, India (On-site, Full-Time)

Experience: 12-20 years

Reports to: COO, Peepal Consulting

About Peepal Consulting

Peepal Consulting is a strategic talent consulting and hiring partner with a 20-year legacy built on trust, judgement, and consistent delivery.

We work with organisations across growth and transformation journeys, solving complex talent challenges through structured thinking, strong execution, and long-term partnerships.

As part of Peepals 2026 expansion strategy, Contract Staffing is being built as a scalable, enterprise-ready business line.

Predictable delivery, strong governance, and disciplined execution are non-negotiable - and this role is central to that ambition.

Role Snapshot

We are looking for a Delivery Head - Contract Staffing to own and scale the delivery engine for Peepals Contract Staffing business.

This is a senior operations and delivery leadership role.

You will be responsible for translating business commitments into execution reality - ensuring fulfilment, SLAs, quality, and candidate experience across clients and locations.

You will work closely with Business Development leadership with a clear mandate to protect delivery integrity, team sustainability, and client trust.

Key Responsibilities

End-to-End Contract Staffing Delivery

- Own end-to-end delivery for all contract staffing engagements.

- Ensure timely fulfilment of contract roles across clients, locations, and volumes.

- Drive consistency in delivery quality, candidate experience, and client satisfaction.

- Maintain delivery predictability even during scale-up or demand spikes.

Delivery Governance & SLAs

- Define and enforce delivery SLAs, TATs, and fulfilment benchmarks.

- Set clear intake, prioritisation, and role-allocation processes.

- Monitor delivery health across accounts and proactively flag risks.

- Ensure commitments made to clients are realistic, achievable, and honoured.

Team Leadership & Capability Building

- Build, lead and manage contract staffing delivery teams (recruiters, leads, managers).

- Build delivery capacity plans aligned to expected demand.

- Coach teams on:

a. Volume hiring discipline

b. Quality thresholds

c. Speed vs accuracy trade-offs

- Maintain recruiter productivity, morale, and retention in a high-pressure environment.

BD Alignment & Execution Reality:

- Partner closely with Business Development leadership to:

a. Validate delivery feasibility before commitments are made

b. Push back on unrealistic timelines or volumes

c. Align on client prioritisation during peak demand

- Act as the voice of delivery in commercial discussions when needed.

- Ensure clean handoffs from sales to delivery.

Client & Account Management

- Own delivery-side client relationships and governance.

- Participate in client reviews focused on fulfilment, quality, and improvement areas.

- Manage escalations proactively and transparently.

- Build confidence with clients through consistent execution, not firefighting.

Process, Systems & Scale Readiness

- Establish structured delivery workflows, dashboards, and review cadences.

- Drive discipline in reporting, forecasting delivery capacity, and pipeline visibility.

- Standardise processes for:

a. Hiring intake

b. Recruiter allocation

c. Onboarding and deployment coordination

- Build a delivery engine that scales without chaos.

Compliance, Risk & Operational Discipline

- Ensure adherence to compliance requirements relevant to contract staffing.

- Maintain rigour around documentation, onboarding processes, and deployment readiness.

- Flag and manage operational risks early - attrition, drop-offs, client-side delays.

- Partner with internal stakeholders to ensure smooth billing and deployment cycles.

Who We Are Looking For

Experience & Background

- 8-15 years of experience in Contract Staffing delivery, RPO, or workforce solutions, with clear leadership ownership.

- Proven experience running high-volume, multi-client, multi-location delivery.

- Strong understanding of:

a. Fill rates

b. TAT management

c. Recruiter productivity

d. Attrition and drop-off dynamics

- Experience working closely with enterprise or mid-market clients.

Skills & Mindset

- Strong operational judgement and execution discipline.

- Ability to balance speed, quality, and team sustainability.

- Comfortable pushing back on sales or client pressure when delivery integrity is at risk.

- Structured, calm, and decisive under pressure.

- High ownership mindset with a bias for long-term stability over short-term wins