Role & Responsibilities:

- Own end-to-end delivery across multiple projects, programs, clients, or business accounts, ensuring successful execution against scope, quality, timelines, and commercial commitments.

- Provide strategic leadership to delivery teams and establish a culture of accountability, collaboration, continuous improvement, and customer focus.

- Manage and mentor cross-functional teams, including project/program managers, delivery managers, technical leads, business analysts, and other delivery professionals.

- Establish delivery governance, operating rhythms, KPIs, dashboards, and reporting mechanisms to monitor performance and proactively address risks.

- Drive project and portfolio planning, resource allocation, capacity management, prioritization, and utilization.

- Own delivery budgets, margins, forecasts, and financial performance in collaboration with business and finance teams.

- Build and maintain strong relationships with senior client stakeholders, acting as a trusted partner and escalation point.

- Identify delivery risks, dependencies, and issues and drive timely mitigation and resolution.

- Ensure adherence to organizational processes, quality standards, security requirements, compliance policies, and contractual obligations.

- Drive continuous improvement initiatives to increase delivery efficiency, productivity, quality, and customer satisfaction.

- Partner with Sales, Pre-Sales, Product, Technology, HR, Finance, and Operations teams to support account growth and new business opportunities.

- Contribute to proposals, solutioning, estimation, staffing, commercial discussions, and transition of new engagements into delivery.

- Lead transformation and modernization initiatives involving Agile, DevOps, cloud, automation, AI, data, or other emerging technologies where applicable.

- Define and track customer satisfaction metrics and proactively identify opportunities to strengthen client relationships.

- Develop succession plans and build a strong leadership pipeline within the delivery organization.

- Present delivery performance, financial metrics, risks, opportunities, and strategic recommendations to executive leadership.

Preferred Candidate Profile:

- 8 - 12 years of overall experience, with significant experience in technology/project/program/delivery management.

- Proven experience managing large, complex, and multi-project delivery environments with multiple stakeholders.

- Experience leading and mentoring cross-functional teams, preferably 50+ professionals or multiple delivery teams.

- Strong experience in client management, stakeholder management, and executive communication.

- Demonstrated ability to manage budgets, resource utilization, delivery metrics, margins, and commercial outcomes.

- Strong understanding of Agile/Scrum, Waterfall, hybrid delivery methodologies, SDLC, and project/program governance.

- Experience working with global clients and distributed/onshore-offshore delivery teams is highly desirable.

- Strong problem-solving, decision-making, negotiation, and conflict-resolution skills.

- Ability to translate business objectives into executable delivery strategies and measurable outcomes.

- Experience in digital transformation, cloud, data, AI, automation, or enterprise technology delivery would be an advantage.

- Strong commercial awareness with experience supporting RFPs, proposals, estimations, SOWs, renewals, and account expansion.

- Excellent written and verbal communication skills, with the ability to interact confidently with CXOs and senior business/technology stakeholders.

- Bachelor's degree in Engineering, Computer Science, Business, or a related discipline; MBA or relevant postgraduate qualification is a plus.

- PMP, PMI-ACP, Scrum/Agile, SAFe, ITIL, or other relevant professional certifications would be advantageous.

- Strong leadership presence, ownership mindset, customer orientation, and ability to operate effectively in a fast-paced environment.