Delhivery - Senior Manager - Sales & Operations Planning

Description:

Key Responsibilities:

S&OP & Volume Forecasting:

- Forward Planning: Develop and maintain a 3-month rolling volume forecast to align logistics supply with business demand.

- Strategic Alignment: Work closely with senior leadership to translate business growth targets into actionable lane-level volume requirements.

- Performance Tracking: Create and manage dashboards to monitor forecast accuracy vs. actualized volume, identifying and rectifying variances.

- Operating Rhythms: Lead monthly S&OP reviews with cross-functional teams to ensure alignment on upcoming promotional peaks or seasonal shifts.

Capacity & Vendor Management:

- Asset Strategy: Design a balanced "Hybrid Fleet" model, determining the optimal mix of Leased (Fixed) vs. Ad-hoc (Market) capacity to maximize cost-efficiency.

- Regional Capacity Mapping: Maintain a comprehensive view of vendor capacity across different regions, ensuring a high "fill rate" for ad-hoc requirements.

- Vendor Engagement: Strengthen relationships with national and regional fleet owners to ensure priority access during high-demand periods.

- Risk Mitigation: Identify regional capacity gaps and onboard new vendors to prevent service disruptions in emerging or volatile markets.

FTL Pricing & Revenue Optimization:

- Market Intelligence: Conduct ongoing market research on fuel price indices and competitor logistics strategies to refine FTL rate cards.

- P&L Ownership: Manage the logistics budget for assigned zones, focusing on reducing the Cost Per Ton-Mile while maintaining service levels.

- Data Analysis: Utilize SQL and Excel to analyze historical spot rates and negotiate competitive long-term lease contracts.

Required Qualifications & Skills:

- Experience: Proven track record in Program Management, Zonal Operations, or Key Account Management within the logistics or food-tech space.

- Technical Proficiencies: Advanced skills in SQL, Excel, and Data Visualization for complex business reviews.

- Leadership: Experience leading high-performing teams and managing complex stakeholder environments.

- Strategic Execution: Ability to design localized strategies that seize market opportunities while optimizing internal processes.